Emma Matzen

Dunkin Donuts & Baskin Robbins

01.2023 - Current

Worked front counter, drive-thru and other areas.
Worked well with teammates and accepted coaching from management team.
Took orders, prepared meals, and collected payments.
Collaborated with team members to complete orders.
Cleaned and maintained all areas of restaurant to promote clean image.
Kept food preparation area, equipment, and utensils clean and sanitary.
Trained new team members on procedures, customer service, and sales techniques.
Prepared products following restaurant, health, and safety standards and procedures.
Operated cash register to ring up final bill and process various forms of payment.
Packaged menu items into bags or trays and placed drink orders into carriers.
Accurately operated cash register to process customer payments.
Kept kitchen, counter and dining areas cleaned and sanitized.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Observed customer purchases in line and differentiated between standard portions.
Completed milkshakes and ice cream desserts for customers.
Brewed coffee and tea and changed out drink station syrups.
Replenished serving stations with fresh food and cleaned up spills.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.