Isaiah Stevens
Tampa,FL
Summary
Dedicated crew member with strong skills in customer service, multitasking, and teamwork. Committed to enhancing customer experiences and streamlining operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dunkin Crew Member
Dunkin' Donuts
Tampa, FL
07.2023 - 08.2025
- Provided exceptional customer service by efficiently taking orders, preparing meals and processing payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Operated coffee machines and equipment while ensuring cleanliness and safety standards were met.
- Collaborated with team members to maintain a smooth workflow during peak hours.
- Assisted in training new crew members on operational procedures and customer engagement techniques.
- Monitored inventory levels and restocked supplies to ensure readiness for daily operations.
- Resolved customer complaints effectively, fostering a positive dining experience.
- Worked front counter, drive-thru and other areas.
- Maintained product quality by adhering to recipes and presentation standards consistently.
Education
High School Diploma -
Robinson High School
Tampa, FL05-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Initiative and Self-motivation
- Basic math
- Verbal and written communication
- Drive-thru operations
- Food preparation
- Heavy lifting
- Learning agility
- Store opening and closing
- Inventory restocking
- Complex Problem-solving
- Menu memorization
- Telephone etiquette
Certification
Windows Operating System Fundamentals
Languages
English
Timeline
Dunkin Crew Member
Dunkin' Donuts
07.2023 - 08.2025
High School Diploma -
Robinson High School