Hi, I’m
Emma McAlpine
Hampton,VA
Summary
Passionate college student seeking opportunities to learn and grow with a keen interest in psychology. Enthusiastic about exploring new ideas, gaining practical experiences, and making a positive impact on the world. Currently pursuing a Bachelor of Science in Psychology with a concentration in Biology at Christopher Newport University. Have gained valuable experience through volunteering, part-time jobs, and extracurricular activities, honing communication, problem-solving, and teamwork skills necessary for success in any field. My passion lies in occupational therapy, and I am eager to explore positions aligned with my interests and values. Open to diverse opportunities that allow me to broaden my scope of occupational therapy, leverage my skills, and expand my knowledge in rehabilitative needs and assisting others. Always interested in connecting with professionals, mentors, and peers who share similar interests or have valuable insights to offer.
Overview
8
years of professional experience
1
Certification
Work History
Colonial Heritage Community
Food and Beverage Server
05.2023 - Current
Job overview
- Greeted guests warmly to foster welcoming environment.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
Christopher Newport University
Building Supervisor
01.2021 - Current
Job overview
- Responsible for opening and closing the Freeman and Library, had to make sure everyone was accounted for and safe
- Also assisted teams, coaches, and staff members with accomplishing their goals throughout the facility
- Inspected grounds, equipment, and overall building to uphold safe and aesthetically pleasing standard.
- Ensured safety of occupants through regular fire drills, safety training, and maintaining emergency preparedness plans.
Colonial Heritage Community
Beverage Cart Attendant
05.2023 - 08.2024
Job overview
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted guests and inquired into beverage choices.
- Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
- Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Optimized sales opportunities with effective promotion of special events or group packages available at the facility.
Colonial Heritage Community
Snack Bar Attendant
05.2023 - 08.2023
Job overview
- Monitored inventory and notified management of deficiencies or shortages.
- Responded to customer complaints to help resolve issues.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Enhanced customer satisfaction by providing timely and accurate snack bar services.
Colony Room at Ford's Colony
Hostess
07.2022 - 08.2022
Job overview
- Prepared the dining room before opening, and greeted members with a welcoming attitude as they approached the dining area
- Sat members at their designated tables
- Attended to tables clearing dishes as members' meals were complete and re-set after each meal
- Answered phone calls to take orders, give information and document reservations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Ford's Colony
Beverage Cart Attendant
05.2022 - 08.2022
Job overview
- Stocked and prepared the beverage cart each morning, and provided timely coverage to assigned courses each day
- Greeted members and golfers with a welcoming attitude while providing beverages and food
- Collected payments and accurately reconcile daily bank at the end of each shift
- Cleaned and restocked the cart each day while securing it back in place
Tanjya Kieffer
Summer Nanny
06.2017 - 08.2020
Job overview
- Watched two children every Monday through Thursday
- Made meals, ensured constant safety, and provided projects enhancing creativity
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
PIVOT Physical Therapy
Physical Therapy Volunteer
01.2019 - 01.2020
Job overview
- Observe daily treatment of patients and assisted therapist with clinical duties
- Gained hands-on experience working with diverse patient populations, including individuals recovering from injuries, surgeries, or chronic conditions.
- Developed strong rapport with patients and families, fostering trust and open communication throughout the rehabilitation process.
- Expanded knowledge of evidence-based practice in physical therapy interventions through regular shadowing of licensed professionals during treatment sessions.
Education
Christopher Newport UniversityNewport News, VA
Bachelor of Science from Psychology, Biology
05-2025
Skills
- Patient Care
- Decision Making
- Service Quality
- Adaptability
- Food handling safety
- Food safety practices
- Guest satisfaction
- Customer service
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Timeline
Food and Beverage Server
Colonial Heritage Community
05.2023 - Current
Beverage Cart Attendant
Colonial Heritage Community
05.2023 - 08.2024
Snack Bar Attendant
Colonial Heritage Community
05.2023 - 08.2023
Hostess
Colony Room at Ford's Colony
07.2022 - 08.2022
Beverage Cart Attendant
Ford's Colony
05.2022 - 08.2022
Building Supervisor
Christopher Newport University
01.2021 - Current
Physical Therapy Volunteer
PIVOT Physical Therapy
01.2019 - 01.2020
Summer Nanny
Tanjya Kieffer
06.2017 - 08.2020
Christopher Newport University
Bachelor of Science from Psychology, Biology
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