Emma McFerrin
Schertz,TX
Summary
I am a career- oriented college student of construction science and management, with a desire to focus on construction management. I have a high aptitude for learning new skills, leadership methods, and I aspire to be a part of a company where I can explore different aspects of this field.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Floor Management/Head Host
Gristmill River Restaurant
New Braunfels, TX
07.2022 - 08.2023
- Assisted servers in providing quality customer service.
- Coordinated seating arrangements to ensure maximum occupancy.
- Solved customer complaints effectively and efficiently.
- Trained new staff on policies, procedures, and operations.
- Developed strategies to promote business growth.
- Managed a team of 10-15 employees during peak hours of operation.
Sandwhich Artist
SUBWAY®Restaurants
Cibolo, TX
01.2022 - 06.2022
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with products and supplies.
- Organized inventory for efficient restocking of products.
- Assisted in the training of new staff members on proper techniques.
Education
Some College (No Degree) - Construction Management
The University of Texas At San Antonio
San Antonio, TX08-2023
Construction Management
Northeast Lakeview College
Universal City, TX08-2022
Skills
- Strong leadership
- Guest Relations
- Complaint Handling
- Team Management
- Reservations Management
- Team Collaboration
- Customer Service
- Front of House Organization
Certification
- CPR and AED certified
- Texas Alcohol Beverage Commission
- Food Handlers Certification
Timeline
Floor Management/Head Host
Gristmill River Restaurant
07.2022 - 08.2023
Sandwhich Artist
SUBWAY®Restaurants
01.2022 - 06.2022
Some College (No Degree) - Construction Management
The University of Texas At San Antonio
Construction Management
Northeast Lakeview College
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