Josephine Horelica
Katy,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Head Host/Head Expo/Barback
Anthonies Market Grill
9108 FM 1489 Simonton, TX 77476
02.2022 - Current
- Assisted customers with reservations, to-go orders, and accurate wait times over the phone.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers to help with keeping the dining area ready for every guest.
- To maintain high standards of service, I train new hostesses on the best practices in customer service as well as restaurant policies.
- Keep track of each table's progress through dinner
- Monitor the hostesses to ensure their customer service skills are up to standard. Address any issues immediately. Provide feedback to the hostesses as needed.
Volunteer
Parkway Fellowship
Richmond, Tx
05.2021 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Student youth group Leader
Education
Associate of Applied Science - Business Marketing
Blinn College
Brenham, TX05-2025
High School Diploma - undefined
Churchill Fulshear High School
Fulshear, TX05.2021
Skills
- Outstanding customer Service
- Team player
- Creative thinker
- keeping bank accurate
- Maintaining excellent relationships
- Exceptional communication
- Team management
- Strong leadership
- Guest complaint resolution
Timeline
Head Host/Head Expo/Barback
Anthonies Market Grill
02.2022 - Current
Volunteer
Parkway Fellowship
05.2021 - Current
High School Diploma - undefined
Churchill Fulshear High School
Associate of Applied Science - Business Marketing
Blinn College