Josephine Horelica
Katy,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Head Host/Head Expo/Barback
Anthonies Market Grill
02.2022 - Current
- Assisted customers with reservations, to-go orders, and accurate wait times over the phone.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers to help with keeping the dining area ready for every guest.
- To maintain high standards of service, I train new hostesses on the best practices in customer service as well as restaurant policies.
- Keep track of each table's progress through dinner
- Monitor the hostesses to ensure their customer service skills are up to standard. Address any issues immediately. Provide feedback to the hostesses as needed.
Volunteer
Parkway Fellowship
05.2021 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Student youth group Leader
Education
Associate of Applied Science - Business Marketing
Blinn College
Brenham, TX05-2025
High School Diploma - undefined
Churchill Fulshear High School
Fulshear, TX05.2021
Skills
- Outstanding customer Service
- Team player
- Creative thinker
- keeping bank accurate
- Maintaining excellent relationships
- Exceptional communication
- Team management
- Strong leadership
- Guest complaint resolution
Timeline
Head Host/Head Expo/Barback
Anthonies Market Grill
02.2022 - Current
Volunteer
Parkway Fellowship
05.2021 - Current
High School Diploma - undefined
Churchill Fulshear High School
Associate of Applied Science - Business Marketing
Blinn College
Similar Profiles
Matteo CoppolaMatteo Coppola
Poke Chef/Line Cook/Dishwasher/Busser at Fisherman's Market and GrillPoke Chef/Line Cook/Dishwasher/Busser at Fisherman's Market and Grill
Megan LeBoffMegan LeBoff
Server at Brü Grill and MarketServer at Brü Grill and Market
Sofie ScialdoneSofie Scialdone
Sous Chef at Catch22 Fresh Market GrillSous Chef at Catch22 Fresh Market Grill