Emily Ramirez
Selden,NY
Summary
Customer-savvy To-Go employee accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Finally, am a driven Busser with 2 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Overview
2
2
years of professional experience
Work History
Busser, Host, Head Host, Food Runner, and To-Go
Texas Roadhouse
Selden, NY
05.2021 - Current
- Worked well in diverse team settings by partnering with others to complete tasks.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Trained new staff in bussing and cleaning procedures.
- Used cash registers and credit card machines to cash out customers.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Recorded available tables after seating each party using specialized seating software.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Delivered correct food items to tables according to order documentation.
- Cleared tables immediately after guests left in preparation for next party.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Bachelor of Arts - Psychology
SUNY Stony Brook
Stony Brook, NY05.2025
High School Diploma -
Newfield High School
Selden, NY06.2022
Skills
- Performance Improvement
- Confirming Transactions
- Credit Card Transaction Processing
- Timely Food Delivery
- Outstanding Customer Service
- Cool Under Pressure
- Time Management
- Food Running
- Handling Difficult Customers
- Professional Relationships
- Team Player
- Food and Beverage Service
- Guest Experience Management
- Active Listening and Communication
Timeline
Busser, Host, Head Host, Food Runner, and To-Go
Texas Roadhouse
05.2021 - Current
Bachelor of Arts - Psychology
SUNY Stony Brook
High School Diploma -
Newfield High School
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