Emma McGovern
Buffalo
Summary
Dynamic professional with a proven track record in customer service and team collaboration, honed across roles at prestigious organizations like Park Country Club. Excelled in enhancing guest satisfaction and streamlining service delivery, showcasing exceptional communication and multitasking skills. Achieved significant improvements in service efficiency and guest experience, embodying adaptability and a detail-oriented approach.
Overview
4
4
years of professional experience
Work History
Host/Busser/Banquet Server
Park Country Club
03.2022 - Current
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Apparel Associate
Dicks Sporting Goods Distribution Center
09.2021 - 02.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Displayed and organized products in store to help customers locate products easily.
Food Runner
Country Club Of Buffalo
02.2021 - 08.2021
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Arranged tables and chairs for special occasions and events.
- Assisted with bussing tables and cleaning up spills.
Host/Busser
Break N Eggs
09.2020 - 01.2021
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Lifeguard
Darien Lake Theme Park Resort
05.2020 - 08.2020
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor Of Liberal Arts - Liberal Arts And General Studies
Erie Community College
Buffalo, NYHigh School Diploma -
Williamsville South High School
Williamsville, NY06.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Exceptional communication
- Professional Appearance
- Detail Oriented
- Table Assignment Coordination
- Seating arrangements
- Event Planning Assistance
- Takeout order processing
Timeline
Host/Busser/Banquet Server
Park Country Club
03.2022 - Current
Apparel Associate
Dicks Sporting Goods Distribution Center
09.2021 - 02.2022
Food Runner
Country Club Of Buffalo
02.2021 - 08.2021
Host/Busser
Break N Eggs
09.2020 - 01.2021
Lifeguard
Darien Lake Theme Park Resort
05.2020 - 08.2020
Bachelor Of Liberal Arts - Liberal Arts And General Studies
Erie Community College
High School Diploma -
Williamsville South High School
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