Emma Means
Cake Decorator
Mechanicsville,VA
Summary
Creative and adaptable cake decorator with a strong background in custom design and customer consultation. Known for attention to detail and time management, ready to leverage skills to elevate client satisfaction and enhance cake artistry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cake Decorator
Williams Bakery
Mechanicsville
01.2025 - Current
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Designed custom cake decorations based on client specifications and themes.
- Applied various icing techniques to enhance cake presentation and appeal.
- Crafted decorative elements with fondant, chocolate, and other materials to enhance cake designs.
- Blended colors and flavors of frosting to achieve visually appealing and customized cake aesthetics.
- Communicated with customers to understand their decoration preferences clearly.
- Collaborated with team members to ensure timely completion of cake orders.
- Troubleshot any issues that arose during the cake decorating process.
Hairstylist
Salon VIP Day Spa
Mechanicsville
04.2024 - 12.2024
- Consulted with clients to recommend suitable hair treatments and styles.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Applied highlights, lowlights or other coloring techniques.
- Created updos for special occasions like weddings or proms.
- Performed chemical treatments such as perms and relaxers.
- Educated clients on proper hair care by recommending and selling conditioners, shampoos, and styling products.
- Facilitated client retention by pre-booking future appointments for enhanced customer loyalty.
- Participated in ongoing training sessions to stay updated on hairstyling trends and techniques.
- Ensured cleanliness and organization of workstations and tools to create a welcoming salon environment.
Receptionist
Rustique Salon & Spa
Glen Allen
07.2023 - 10.2023
- Greeted clients warmly and provided excellent customer service at front desk.
- Handled phone inquiries and directed calls to enhance communication flow.
- Scheduled appointments using salon management software for optimal workflow.
- Ensured cleanliness and organization of reception area and waiting room to create a welcoming a welcoming environment.
- Processed payments and managed cash transactions at checkout to ensure accurate financial records.
Head Hostess
The Great American Ranch
Mechanicsville
04.2023 - 06.2023
- Managed seating arrangements and guest flow using reservation software, optimizing service delivery.
- Managed reservations and seating arrangements for efficient guest flow.
- Anticipated and addressed guests' needs throughout their stay, ensuring prompt resolution of issues.
- Resolved guest inquiries and complaints, ensuring satisfaction and enhancing overall experience.
- Greeted guests upon arrival and escorted them to their tables.
- Greeted guests warmly and provided information about menu offerings.
- Trained new staff on proper hosting procedures and policies.
- Ensured that the dining room was always clean, organized, and presentable.
Hostess
TGI Fridays
Mechanicsville
04.2021 - 09.2021
- Greeted and seated guests promptly in a busy dining environment.
- Assisted waitstaff to streamline service flow during peak hours.
- Maintained cleanliness and organization of the host stand and waiting area.
- Collaborated with team members to elevate guest experience and satisfaction.
- Addressed guest inquiries and complaints with professionalism to maintain positive relationships.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Education
High School Diploma -
Hanover High School
Hanover, VA05-2024
Skills
- Custom cake design
- Icing techniques
- Fondant decoration
- Color blending
- Color theory
- Cake order management
- Customer consultation
- Attention to detail
- Time management
- Creative thinking
- Problem solving
- Effective communication
Certification
Cosmetology
Custom Section 1
- Relocating to Miami Floridar
- Available start date is June 6th
Timeline
Cake Decorator
Williams Bakery
01.2025 - Current
Hairstylist
Salon VIP Day Spa
04.2024 - 12.2024
Receptionist
Rustique Salon & Spa
07.2023 - 10.2023
Head Hostess
The Great American Ranch
04.2023 - 06.2023
Hostess
TGI Fridays
04.2021 - 09.2021
High School Diploma -
Hanover High School