Emma Medina
Midvale,UT
Summary
Adaptable theatre usher known for exceptional verbal communication and guest service. Committed to maintaining a safe environment and delivering a seamless experience, contributing to positive audience engagement and operational efficiency.
Overview
5
5
years of professional experience
Work History
Theatre Usher
Cinemark
Sandy, UT
10.2024 - 11.2025
- Assisted patrons with seating arrangements and ticket validation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored audience behavior to ensure compliance with theatre policies and safety protocols.
- Maintained cleanliness of auditorium spaces before and after screenings.
- Collaborated with team members to streamline entry processes during peak hours.
- Greeted customers with smile and provided friendly, knowledgeable service.
Host/Restaurant Busser
Memes Cafe
Springdale, UT
10.2022 - 01.2023
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists and reservations efficiently to optimize guest flow.
- Coordinated with kitchen and serving staff to enhance service delivery.
- Monitored dining area for cleanliness and readiness during peak hours.
- Responded to guest inquiries and requests promptly to maintain satisfaction.
- Maintained knowledge of menu items to provide accurate information to guests.
Food Service Worker/Barista/Cashier
Zion Gift and Sweet Treats
Springdale, UT
01.2021 - 05.2022
- Prepared and served food items while adhering to health and safety regulations.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Maintained cleanliness and organization of workstations to enhance workflow efficiency.
- Provided excellent customer service by addressing inquiries and resolving complaints promptly.
- Collaborated with team members to streamline food preparation processes, improving service speed.
- Monitored food quality standards during preparation and presentation to ensure guest satisfaction.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Skills
- Flexibility
- Emergency procedures
- Assertiveness
- Seating assistance
- Safety awareness
- Verbal communication
- Guest service
- Ticket verification
Timeline
Theatre Usher
Cinemark
10.2024 - 11.2025
Host/Restaurant Busser
Memes Cafe
10.2022 - 01.2023
Food Service Worker/Barista/Cashier
Zion Gift and Sweet Treats
01.2021 - 05.2022