Summary
Overview
Work History
Education
Skills
Timeline
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Emma Meis

North Miami Beach,FL

Summary

Knowledgeable and dedicated customer service professional with experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Wax Specialist/Licensed Esthetician

European Wax Center
Broomfield, CO
06.2019 - 01.2021
  • Answered multi-line phone system and emails to schedule clients and consultations.
  • Maintained clean and sanitary workspace.
  • Waxed clients various bodies using soft and hard waxes.
  • Scheduled return clients and handled walk in customers daily.
  • Discussed procedures and treatment options with clients.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Performed consultations for patients before scheduling treatments.
  • Informed guests of appropriate products available to increase retail sales.

Lead Hostess

The Old Spaghetti Factory International Inc.
Westminster, CO
10.2017 - 02.2018
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Assistant Manager

Clair's
Lakewood, CO
01.2017 - 09.2017
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.

Gymnastics Instructor

Tigar Athletics
Arvada, CO
08.2015 - 04.2016
  • Implemented exercise programs and training strategies to bolster individual and team performance.
  • Arranged and maintained gym equipment, setting aside unserviceable gym equipment for repair.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Demonstrated steadfast adherence to safety standards.
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.

Education

High School Diploma -

Ralston Valley Senior High School
Arvada, CO
08.2012 - 05.2016

Esthetics

Montage Academy
Westminster, CO
10.2018 - 04.2019

Associate of Arts - Police Academy

Red Rocks Community College
Denver, CO
01.2021 - 05.2021

Skills

Sales knowledge

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Timeline

Associate of Arts - Police Academy

Red Rocks Community College
01.2021 - 05.2021

Wax Specialist/Licensed Esthetician

European Wax Center
06.2019 - 01.2021

Esthetics

Montage Academy
10.2018 - 04.2019

Lead Hostess

The Old Spaghetti Factory International Inc.
10.2017 - 02.2018

Assistant Manager

Clair's
01.2017 - 09.2017

Gymnastics Instructor

Tigar Athletics
08.2015 - 04.2016

High School Diploma -

Ralston Valley Senior High School
08.2012 - 05.2016

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Emma Meis