Summary
Overview
Work History
Education
Skills
Timeline
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Emma Morgan

Ames,Iowa

Summary

Enthusiastic Tanning Consultant with one year of experience. Successful at personalized client care and multitasking. Offering notable understanding of tanning safety and salesmanship of membership packages and tanning products with comprehensive knowledge of modern tanning trends and facilities.

Overview

3
3
years of professional experience

Work History

Tanning Consultant

Total Eclipse Salon
05.2023 - Current
  • Improved customer satisfaction by providing personalized consultations and recommending appropriate tanning products.
  • Increased salon revenue through upselling tanning packages and retail products to clients.
  • Enhanced client experience with thorough knowledge of tanning equipment, proper usage, and safety guidelines.
  • Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
  • Assisted in retaining clientele through exceptional customer service, building rapport, and addressing concerns promptly.
  • Streamlined appointment scheduling process for improved efficiency and reduced wait times for clients.
  • Collaborated with team members to create promotional events that attracted new clients and increased overall sales.
  • Developed loyal clientele by consistently delivering an exceptional tanning experience tailored to individual preferences.
  • Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.

Axe Throwing Coach

Hurling Hatchet
01.2023 - Current
  • Improved participants'' axe throwing techniques by providing personalized coaching and feedback.
  • Developed a comprehensive training program for new throwers, resulting in increased confidence and skill level.
  • Enhanced customer satisfaction by maintaining a safe and engaging environment for all participants.
  • Organized successful tournaments and events, fostering a sense of community among participants.
  • Assisted in the recruitment of new members, growing the number of active participants at the facility.
  • Provided support for corporate team building events, enhancing communication and teamwork skills among attendees.
  • Contributed to marketing efforts by creating engaging social media content highlighting successes within the facility''s community.
  • Enforced safety protocols during all activities, minimizing risk of injury among participants.

Restaurant Hostess

30 Hop
03.2021 - 12.2023
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Streamlined table turnover process by quickly identifying available seating options for incoming diners.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.

Education

Kinesiology

Iowa State University
Ames, IA
05.2027

High School Diploma -

Linn-Mar High School
Marion, IA
05.2023

Skills

  • Customer Engagement
  • Product Recommendations
  • Laser therapy
  • Safety trained
  • Client Relationship Building
  • Payment processing knowledge
  • Sales proficiency
  • Appointment Scheduling
  • Customer Service
  • Cleaning and sanitizing
  • Sales strategy
  • Customer Account Management
  • Appointment Coordination
  • Answering Phones

Timeline

Tanning Consultant

Total Eclipse Salon
05.2023 - Current

Axe Throwing Coach

Hurling Hatchet
01.2023 - Current

Restaurant Hostess

30 Hop
03.2021 - 12.2023

Kinesiology

Iowa State University

High School Diploma -

Linn-Mar High School

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Emma Morgan