Summary
Overview
Work History
Education
Skills
Activities
Timeline
DeliveryDriver

Emma Mueller

Stevens Point,WI

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

5
5
years of professional experience

Work History

Crew Member

Burger King
09.2020 - 11.2020
  • Worked point of sale interacting with customers to take and serve orders
  • Responsible for prepping food and maintaining restaurant sanitation
  • Maintained drive through taking orders through a two may communication system
  • Learned to work with customers to resolve complaints and resolve disputes
  • Left position to look for additional responsibility in a more encouraging environment.

Sandwhich Artist

Subway
06.2019 - 08.2019
  • Responsible for twice daily sanitation of the entire restaurant including food and prep area resulting in zero violations or safety issues during my employment
  • Interacted with customers to provide custom sandwich orders on demand
  • Worked point of sale while also being responsible for closing the store
  • Helped reconcile stock inventory levels
  • Left position due to a family move.

Hooper

Lands' End
02.2023 - 04.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Lube Technician

Little Wolf Automotive
05.2023 - 08.2023
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Greeted customers and answered questions about oil changes and other services.
  • Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
  • Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.

Crew Member

Team Schierl Companies
08.2023 - 11.2023
  • Worked front counter and other areas.
  • Collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Trained new team members on procedures, customer service, and sales techniques.

Assistant Manager

Little Wolf Automotive
11.2023 - 08.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Diploma -

Stevens Point Area High School
06.2021

Skills

  • Empathetic listener
  • Charismatic and I enjoy interacting with customers
  • Strong sense of humor and I laugh easily
  • Enjoy being a member of a team and contributing to the team’s success
  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training
  • Task Delegation
  • Staff Management
  • Workload Management
  • Retail Operations
  • Customer Service
  • Multitasking
  • Problem-Solving

Activities

  • Active in several church-based volunteer organizations including Night to Shine at Highland Church
  • As a member of Celebration Church’s youth group served meals to the Stevens Point area homeless population
  • I have also run the audio-visual component and provided childcare for the Celebration Kids (Sunday School) program at Celebration Church

Timeline

Assistant Manager

Little Wolf Automotive
11.2023 - 08.2024

Crew Member

Team Schierl Companies
08.2023 - 11.2023

Lube Technician

Little Wolf Automotive
05.2023 - 08.2023

Hooper

Lands' End
02.2023 - 04.2023

Crew Member

Burger King
09.2020 - 11.2020

Sandwhich Artist

Subway
06.2019 - 08.2019

Diploma -

Stevens Point Area High School

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Emma Mueller