Emma Nguyen
Renton,WA
Summary
Insightful people leader with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
Work History
Support Services Supervisor
Labcorp Corporation of America
12.2023 - Current
- Supervise the day to day operations of the non-technical staff for the Accessioning department
- Assist with preparation of laboratory specimens for analysis and testing
- Monitor daily workflow in the lab and schedule adequate coverage
- Research and resolve any production errors while escalating when necessary
- Responsible for administering and managing policies and procedures
- Prepare and maintain Quality assurance records and documents.
Operation Manager I
Amazon Logistics
07.2021 - 12.2023
- Create daily operation plan and strategy; ensuring over 50,000 packages made it to the customer every day while meeting performance metrics
- Develop weekly production plans to forecast volume and headcounts to ensure goals are realistic to what the site can execute
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Oversee facility of 200+ employees and directly support, develop, and mentor team of 40 associates from hiring and on coaching to performance standard.
Office Administrator
Summit Implants and Oral Surgery
07.2017 - 07.2021
- Warmly welcomed 20-30 guests per shift, coordinated check-in, collected insurance, and directed them to their destination
- Manage 5 phone lines and facilitated meetings with clients, vendors, and staff
- Provided administrative and clerical support via EMR systems and Microsoft programs
- Smoothly managed the day-to-day front desk operations for a busy oral surgery clinic with 3 medical doctors.
Retail Sales Consultant
AT&T Wireless
05.2014 - 07.2017
- Utilized strong communication and relationship-building skills to identify customer needs and guide them towards the most suitable products
- Led the organization and setup of marketing displays for multiple product launches, driving customer interest and conversion
- Gain marketing and sales experience by advertising promotions, explaining company policies, closing sales, and adapting to client needs.
Education
Danish and Scandinavian Studies (Honors w/ 3.4 GPA)
University of Washington
12.2013
Skills
- Team Leadership
- Staff Training and Development
- Workload Management
- Policy Implementation
- Key Performance Indicators
- Compliance Monitoring
- Meeting facilitation
- Problem Resolution
Accomplishments
- Supervised team of 27 staff members across 10 laboratory sites. Increased retention and boosted morale by engaging with employees regularly.
- Achieved a 20% increase in on-system productivity through effectively helping with workstation set-up and workflow improvements.
References
Available upon request.
Timeline
Support Services Supervisor
Labcorp Corporation of America
12.2023 - Current
Operation Manager I
Amazon Logistics
07.2021 - 12.2023
Office Administrator
Summit Implants and Oral Surgery
07.2017 - 07.2021
Retail Sales Consultant
AT&T Wireless
05.2014 - 07.2017
Danish and Scandinavian Studies (Honors w/ 3.4 GPA)
University of Washington
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