Emma Oliveira

• Delivered exceptional customer service by efficiently taking and processing orders.
• Collaborated with team members to ensure timely food preparation and quality standards.
• Assisted in training new crew members on operational procedures and customer interaction techniques.
• Operated kitchen equipment and adhered to safety protocols to maintain a safe work environment.

• Greeted and seated guests promptly, contributing to positive dining experience.
• Organized, stocked and cleaned the establishment's front lobby during shifts to maintain welcoming appearance.
• Assisted servers with food and beverage delivery, improving overall guest satisfaction.
• Greeted customers warmly upon arrival and provided a friendly and warm presence throughout dining experience.

• Prepared and served high-quality coffee beverages, enhancing customer satisfaction through prompt service.
• Provided excellent customer service by addressing inquiries professionally and efficiently.
• Maintained cleanliness of work environment, promoting hygiene for customers and staff.
• Assisted in preparation of baked goods, enhancing menu variety and customer satisfaction.

• Greeted and welcomed guests enthusiastically, creating inviting atmosphere to enhance guest satisfaction.
• Maintained extensive menu knowledge, enabling personalized recommendations that improved guest dining experience.
• Managed seating arrangements to enhance dining flow and guest comfort.
• Ensured cleanliness and organization of front area, contributing to positive overall perception of restaurant environment.

GPA: 3.8 GPA