Emma Ortiz
Sacramento,CA
Summary
Proven in enhancing customer experiences at Wildwood Kitchen and Bar, showcasing a strong work ethic and guest engagement. Leveraged teaching strategies at Little Friends Preschool, ensuring a safe, nurturing environment. Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
5
5
years of professional experience
Work History
Hostess/Runner
Wildwood Kitchen and Bar
Sacramento, CA
08.2024 - Current
- Spoke with patrons to drive satisfaction with food and service.
- Demonstrated strong interpersonal skills when interacting with customers.
- Greeted guests upon arrival and escorted them to their tables.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Server
Cafe Fiore
Ventura, CA
02.2021 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
Daycare Assistant
Little Friends Preschool
Ventura, CA
10.2019 - 05.2021
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children
- Provided lunchtime assistance to monitor children, assist with eating and serve food
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Applied positive behavior management techniques to enhance social interactions and emotional development
Education
Bachelor of Arts - Liberal Studies
Cal State University of Sacramento
Sacramento, CA05.2026
Associate of Arts - Elementary Education
Ventura College
Ventura, CA05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Food Running
- High-volume dining
- Service prioritization
- Cash Handling
- Guest Engagement
- Teaching strategies
- Group and individual instruction
Timeline
Hostess/Runner
Wildwood Kitchen and Bar
08.2024 - Current
Server
Cafe Fiore
02.2021 - 08.2024
Daycare Assistant
Little Friends Preschool
10.2019 - 05.2021
Bachelor of Arts - Liberal Studies
Cal State University of Sacramento
Associate of Arts - Elementary Education
Ventura College