Emma Osborne
Salt Lake City,UT
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Canine Care Advocate
Ollie
Salt Lake City, Utah
11.2025 - Current
- Managed customer subscriptions end-to-end, including onboarding, plan adjustments, billing support, and retention-focused solutions.
- Built meaningful relationships with pet parents by providing empathetic, personalized care tailored to each pup’s unique needs.
- Guided customers through meal plans, recipes, and transitions to ensure optimal health and happiness for their dogs.
- Acted as a trusted partner in each pup’s journey, advocating for both the customer and their dog in every interaction.
- Proactively identified opportunities to improve the customer experience and reduce cancellations through thoughtful problem-solving.
- Resolved order, delivery, and service concerns efficiently while maintaining a high level of care and attention to detail.
- Always keeping dogs at the heart!
Hostess/Server
Emigration Brewing Company
08.2020 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Hostess/Back Server
Harbor Seafood and Steak Co.
11.2017 - 08.2020
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Hostess/Back Server
Paris Bistro
06.2016 - 11.2017
- Enhanced customer satisfaction by promptly delivering food and beverages to tables.
- Contributed to repeat business by consistently providing exceptional service, ensuring customer satisfaction and loyalty.
- Developed rapport with regular customers, fostering familiarity and increasing likelihood of return visits due to personalized interactions.
Education
Bachelor of Science - Strategic Communications/ Minor In Sociology
University of Utah
Salt Lake City, UT08-2025
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Interactive communication skills
- Hospitality service expertise
- Efficient collaboration
- Item promotion
- Positive and professional
References
References available upon request.
Timeline
Canine Care Advocate
Ollie
11.2025 - Current
Hostess/Server
Emigration Brewing Company
08.2020 - Current
Hostess/Back Server
Harbor Seafood and Steak Co.
11.2017 - 08.2020
Hostess/Back Server
Paris Bistro
06.2016 - 11.2017
Bachelor of Science - Strategic Communications/ Minor In Sociology
University of Utah