Emma Palmer
Bend,OR
Summary
Proven Customer Service Specialist at Dicks Sporting Goods, adept in customer relationship management and problem-solving. Enhanced customer satisfaction by effectively resolving inquiries and concerns, boosting positive feedback. Skilled in corporate policies, demonstrating strong social skills and a positive attitude, significantly contributing to team success.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Dicks Sporing Goods
Bend, OR
06.2024 - Current
- Processed returns, refunds, exchanges according to company policies and procedures.
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and assist with any customer concerns, including price overriding.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Maintained work area and kept cash drawer organized.
Apparel Associate
Dicks Sporing Goods
Bend, OR
04.2024 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Offered customers maximum value by continuously learning about new products and related services.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Recommended, selected and located merchandise based on customer desires.
Apparel Associate
Dicks Sporing Goods
Medford, OR
11.2021 - Current
- Performed daily inventory checks to ensure accurate product counts.
- Sorted, folded, and organized merchandise on the sales floor for optimal customer access.
- Greeted customers warmly upon entering the store and provided excellent customer service throughout their shopping experience.
- Offered additional assistance when necessary to help increase overall customer satisfaction ratings.
Education
Associate of Applied Science - Business Accounting
Rogue Community College
Medford, ORAssociate of Applied Science - Business Accounting
Central Oregon Community College
Bend, ORSkills
- Customer relationship management
- Great understanding of corporate policies and procedures
- Strong social skills
- Problem solving
- Able to clearly communicate
- Have a positive attitude
Timeline
Customer Service Specialist
Dicks Sporing Goods
06.2024 - Current
Apparel Associate
Dicks Sporing Goods
04.2024 - Current
Apparel Associate
Dicks Sporing Goods
11.2021 - Current
Associate of Applied Science - Business Accounting
Rogue Community College
Associate of Applied Science - Business Accounting
Central Oregon Community College
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