Emma Parks
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Hardworking and passionate job seeker with strong organizational skills eager to secure leasing manager position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Coastal Ridge
2023.11 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Optimized advertising efforts by analyzing performance metrics and adjusting campaigns accordingly to attract qualified applicants effectively.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Pick-up/E-commerce/Personal shopper
Kroger
2023.02 - 2023.11
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Demonstrated speed and accuracy in order item selection.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Customer Service/Operations
Cox Farms
2021.09 - 2022.12
- Oversaw customer service operations related to e-commerce transactions, ensuring prompt resolution of issues and maintaining high satisfaction levels.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Oversaw customer service operations, fostering a culture of exceptional support that contributed to increased retention rates.
- Managed customer service operations, including taking orders and resolving complaints.
Cashier/Express Lane Worker
Harris Teeter
2020.03 - 2021.09
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Accomplished multiple tasks within established timeframes.
Customer Service/Operations
Cox Farms
2019.09 - 2019.11
- Cross-trained existing employees to maximize team agility and performance.
- Provided exceptional customer service, ensuring positive experiences for all members.
- Monitored customers for signs of security concerns and escalated issues to management.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
John Champ High School
Aldie, VA06.2021
Fife High School
Fife, WA06.2019
Skills
- 3 years of ASL
- 5 years of customer service experience
- Fair Housing Regulations
- Phone and Email Etiquette
- Property Marketing
- Sales Techniques
References
- Cheryl Reid-Simons, creidsimons@gmail.com
- Tracy Ritter, scrappy4ever@gmail.com
- Stephanie Reid-Simons, simonssays37@gmail.com
Timeline
Leasing Consultant
Coastal Ridge
2023.11 - Current
Pick-up/E-commerce/Personal shopper
Kroger
2023.02 - 2023.11
Customer Service/Operations
Cox Farms
2021.09 - 2022.12
Cashier/Express Lane Worker
Harris Teeter
2020.03 - 2021.09
Customer Service/Operations
Cox Farms
2019.09 - 2019.11
John Champ High School
Fife High School
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