Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Emma Pearl

Seattle,WA

Summary

Dynamic Individual + Relations Manager with a proven record in exceeding annual revenue goals. Strong communicator with a passion for driving impactful results. Ready to contribute strategic thinking and relationship building expertise to Path with Art.

Overview

7
7
years of professional experience

Work History

Lead, Customer Success Manager

Super Dispatch
Remote, WA
01.2024 - Current

Enterprise Customer Success Manager

Super Dispatch
, Remote
01.2021 - 01.2024
  • Successfully managed a diverse portfolio of over 50 enterprise clients, with individual values ranging from millions, to billion dollar companies. Achieved and maintained high levels of customer satisfaction and retention, consistently maintaining a customer churn rate below 0%.
  • Enhanced company's industry presence through conferences, public appearances, and client visits, contributing to business development and revenue growth.
  • Led internal projects and team initiatives, fostering collaboration and innovation, resulting in increased productivity.
  • Collaborated with the product team to expedite technical and purchase-related escalations, ensuring timely resolutions and customer happiness.
  • Aligned services with client goals, leading to increased revenue ARR.
  • Kept accurate customer information in CRM.
  • Cultivated customer relationships through quarterly check-ins and industry engagement, including solidifying strategic partnerships that led to integrations that improved customer experience.

Office Manager

Great Waters Financial Minneapolis
Minneapolis, MN
09.2019 - Current
  • Orchestrated high-profile corporate events for large groups, positively impacting employee engagement and team cohesion.
  • Consistently delivered excellent customer service, upholding the company's reputation for excellence and customer satisfaction.
  • Led the Impact Committee to devise a 5-year plan for community involvement and employee benefits, emphasizing social responsibility and a thriving work environment.
  • Enhanced productivity by optimizing workflow processes and elevating personnel performance.
  • Transformed the company newsletter, fostering cross-functional knowledge exchange and a vibrant company culture.
  • Aided in new employee onboarding, preparing technical setups and conducting software tool walkthroughs.

Operations Associate

The Nelson Companies
Remote
07.2017 - 09.2019
  • Skillfully managed and nurtured client relationships through effective communication, adeptly handling inquiries and concerns via both phone and email channels, resulting in heightened client satisfaction and trust.
  • Efficiently organized and optimized work schedules, calendars, and appointments, adeptly juggling multiple priorities to ensure seamless team coordination and timely project deliveries.
  • Exemplified meticulousness in verifying attendance, hours worked, and pay adjustments, meticulously updating designated records, and contributing to the smooth functioning of payroll processes and adherence to company policies.
  • Played a key role in the successful onboarding of new hires, guiding them through the orientation process and ensuring compliance with documentation requirements, thus fostering a welcoming and efficient HR environment.

Skills

  • Customer Education and Consulting
  • Customer Portfolio Management
  • Project Management
  • Tech Proficiency: Google Suite
  • Team Leadership and Collaboration
  • Creative Problem-Solving
  • Strategic Planning and Decision Making
  • Performance Tracking and Evaluation

Accomplishments

District Councilperson

Served on the Board of Directors for St. Paul, MN. District 9 Council

- Member of Policy Advisory Committee
- Member of Fundraising and Development Committee
- Co-chaired Community Engagement Committee

Path With Art

Creative Mentor

Timeline

Lead, Customer Success Manager

Super Dispatch
01.2024 - Current

Enterprise Customer Success Manager

Super Dispatch
01.2021 - 01.2024

Office Manager

Great Waters Financial Minneapolis
09.2019 - Current

Operations Associate

The Nelson Companies
07.2017 - 09.2019

Similar Profiles

CREATE PROFILE
Emma Pearl