Emma Perez
Ingleside,TX
Summary
Professionally, I would describe myself as an initiative person without pride. I take charge to make sure my customers get everything they asked for but I do not let ego get in the way because I understand, "Team work makes the dream work". Laughs and smiles back are always rewarding and a great way to connect with your customer. I feel that I would make a great asset to the company because I understand that the main objective is to get the customers to come back and even recommend your business to family and friends.
Overview
3
3
years of professional experience
Work History
Office Manager and Advertisement Representative
Aransas Pass Progress And Ingleside Index
08.2023 - 02.2024
- Made deposits weekly.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Respond to customers enquirer's and complaints
- Managed paperwork and databases
- Contacted potential clients, made sales, presentations and maintain clients accounts.
- Kept office clean and ready for all customers.
- Completed affidavits for clients.
Host
Charlotte Plummer's Seafare Restaurant
06.2023 - 12.2023
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout the dining experience.
- Monitor seating area and checked restrooms and salad bar regularly to keep spotless .
- Support servers, food runners, and bussers with keeping dining area ready for every guest
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Cashier
Academy Sports Outdoors
11.2021 - 11.2022
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Identified and resolved discrepancies and errors in customer accounts.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Assisted with customers needs wherever I could.
- Stocked, tagged and displayed merchandise as required.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Server and Cashier
Chili's Restaurant
09.2020 - 11.2021
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Prepped food for next shift and to go area.
- Bussed and reset tables to keep dining room and work areas clean.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Sinton High School
Sinton, TX05.2018
Skills
- Administrative Support
- Credit and collections
- Financial Accounting
- Needs Assessment
- Managing Operations and Efficiency
- Administration and Reporting
- Customer Relationship Management
- Computer Skills
- Brand representation
- Data Collection
- High Energy and Stamina
- Food Running
- Guest Seating
- Service prioritization
Timeline
Office Manager and Advertisement Representative
Aransas Pass Progress And Ingleside Index
08.2023 - 02.2024
Host
Charlotte Plummer's Seafare Restaurant
06.2023 - 12.2023
Cashier
Academy Sports Outdoors
11.2021 - 11.2022
Server and Cashier
Chili's Restaurant
09.2020 - 11.2021
High School Diploma -
Sinton High School
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