Emma Perez
San Antonio,TX
Summary
Dynamic Management Analyst Supervisor with the City of San Antonio, skilled in data analysis and employee training. Proven ability to enhance program compliance through meticulous attention to detail and effective team collaboration. Committed to delivering exceptional customer service while managing multiple priorities to achieve organizational goals.
Overview
2
2
years of professional experience
Work History
Management Analyst Supervisor
City of San Antonio - Child Care Resources
San Antonio, USA
08.2023 - Current
- Performed periodic reviews of existing cases, ensuring continued eligibility for benefits.
- Entered client information and files into databases for further review and tracking.
- Reviewed documents such as pay stubs, tax returns, birth certificates, and other records to ensure compliance with program requirements.
- Trained new employees on company policies, job duties, and performance expectations.
- Conducted data analysis, developed reports and presented findings to senior management.
Administrative Assistant
City of San Antonio - PreK4SA
San Antonio, USA
01.2023 - 08.2023
- Assisted families with completing registration forms.
- Maintained accurate records by securely filing both electronic and physical copies of enrollment documentation
- Answered parent inquiries during registration appointment and through the enrollment hotline
Education
Bachelor of Arts - Psychology, Sociology
University of The Incarnate Word
San Antonio, TX08.2022
Master of Arts - Marriage And Family Therapy
Texas A&M University
San Antonio, TXSkills
- Time Management
- Attention to detail
- Employee training
- Team collaboration
- Multitasking capacity
- Customer service
Timeline
Management Analyst Supervisor
City of San Antonio - Child Care Resources
08.2023 - Current
Administrative Assistant
City of San Antonio - PreK4SA
01.2023 - 08.2023
Bachelor of Arts - Psychology, Sociology
University of The Incarnate Word
Master of Arts - Marriage And Family Therapy
Texas A&M University
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