Emma Perry
Fall River,MA
Summary
Customer service professional with a proven track record at Eastern Pizza, excelling in customer service and relationship building. Personable, reliable, and customer-focused individual with knack for quickly adapting to new roles. Possesses knowledge of basic cash handling procedures and exceptional communication skills, ensuring accurate transactions and positive customer interactions. Aiming to contribute to a seamless experience through efficient service and attention to detail.
Overview
2
2
years of professional experience
Work History
Food Service Cashier
Eastern Pizza
09.2023 - Current
- Provided excellent customer service by greeting guests warmly and responded promptly to customer needs, while answering questions about menu offerings.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints promptly, demonstrating empathy and professionalism while finding appropriate solutions.
- Contributed to increased sales by upselling menu items whenever appropriate based on customer preferences.
- Collaborated with team members to handle high-volume orders with precision and achieve efficient service during peak hours, minimizing wait times for customers.
- Maintained clean working areas and cooking surfaces, contributing to a positive environment for customers and coworkers.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts -
University of Massachusetts, Amherst
Amherst, MA05-2029
Bishop Stang High School
North Dartmouth, MA06-2025
Skills
- Excellent customer service
- Patience and tolerance
- Guest engagement
- Relationship building
- Customer retention
- Teamwork and collaboration
- Problem-solving
- Reliability and punctuality
- Adaptable and flexible
- Creative thinking
Accomplishments
- Graduated as a National Honor Society member
- 2-time recipient of the AP Scholar award
Languages
Spanish
Limited Working
Interests
- Acrylic and watercolor painting
- Acting and theater
- Makeup artistry
- Poetry writing
- Cooking and baking
- Guitar playing and music
- Fashion and styling
- Road trips and train travel
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Food Service Cashier
Eastern Pizza
09.2023 - Current
Bachelor of Arts -
University of Massachusetts, Amherst
Bishop Stang High School
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