Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Pettersen

Lakeland

Summary

Dedicated professional with strong leadership and customer service skills. Proven ability to train and mentor teams, ensuring effective emergency response and collaboration to enhance patron satisfaction. Talented in crafting compelling online content and collaboration and project management.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Lifeguard

Lakleand Country Vlub
Lakeland
05.2023 - Current
  • Created schedules and managed employees
  • Trained and mentored junior lifeguards in emergency procedures and techniques.
  • Maintained equipment, including rescue tools, first aid supplies, and safety signage.
  • Displayed strong customer service skills by responding promptly to patron inquiries or complaints.

Video Editor

Emma Pettersen Editing Co.
Lakeland
06.2022 - Current
  • Collaborated with producers and customers to understand project goals and vision.
  • Ran social medias for various companies and school sports teams
  • Created graphics and creative video content for various projects using industry-standard software
  • Navigated running and funding a company

Crew Team Member

Dunkin' Donuts
Lakeland
11.2023 - 07.2025
  • Assisted customers with menu selections and processed their orders efficiently.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Handled cash register operations, including processing payments accurately.

Shift Leader

Pelicans Snoballs
Lakeland
03.2022 - 05.2023
  • Supervised daily operations and team performance during shifts.
  • Resolved customer complaints promptly to ensure satisfaction and retention.
  • Collaborated and delegated to/with customers

Education

High School Diploma -

Harrison School For The Arts
Lakeland, FL
05-2034

Bachelor of Science - Organismal Biology- Pre Physical Therapy

Auburn University
Auburn, AL
05-2028

Skills

  • Customer service
  • Team leadership
  • Emergency response
  • Video editing and Social Media Strategies
  • Time management
  • Schedule management

Certification

  • Adobe Premiere Pro 2020, 2022, and 2024
  • CPR and First Aid

Timeline

Crew Team Member

Dunkin' Donuts
11.2023 - 07.2025

Lead Lifeguard

Lakleand Country Vlub
05.2023 - Current

Video Editor

Emma Pettersen Editing Co.
06.2022 - Current

Shift Leader

Pelicans Snoballs
03.2022 - 05.2023

High School Diploma -

Harrison School For The Arts

Bachelor of Science - Organismal Biology- Pre Physical Therapy

Auburn University

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