Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Intern

Emma Phelps

Celina,TX

Summary

Dynamic Produce Manager with a proven track record at H-E-B, excelling in staff training and team management. Enhanced profitability by reducing waste and optimizing workflows, while fostering a culture of high-quality service. Skilled in strategic planning and conflict resolution, driving operational success and customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Produce Manager

H-E-B
07.2024 - Current
  • Trained and supervised produce staff for optimal performance and adherence to company policies.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.

Produce Specialist

H-E-B
07.2022 - 04.2024
  • Facilitated efficient workflow by organizing work areas, ensuring tools and equipment were readily available for team members.
  • Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Onboarded and trained over 100 Partners to ensure maximum success in grand opening our metroplex stores.

Office Manager

Brookshires Grocery Co.
10.2021 - 07.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with corporate processes
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Restaurant Manager

Mogio’s Pizza And Grill
04.2020 - 09.2021
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Receptionist

The Shot Spot
08.2019 - 04.2020
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Education

Celina High School
Celina, TX
05.2020

Skills

  • Staff training
  • Team management
  • Scheduling and coordinating
  • Issue and conflict resolution
  • Strategic planning

Certification

HEB School of Management

Accomplishments

Partner of the Month( August 2022, February 2023)

HEB Community Service Award nominee (2023,2024)

HEB Spirit of HEB Award nominee (2024)

HEB Customer Service Award nominee (2023,2024)

Timeline

Produce Manager

H-E-B
07.2024 - Current

Produce Specialist

H-E-B
07.2022 - 04.2024

Office Manager

Brookshires Grocery Co.
10.2021 - 07.2022

Restaurant Manager

Mogio’s Pizza And Grill
04.2020 - 09.2021

Receptionist

The Shot Spot
08.2019 - 04.2020

Celina High School

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Emma Phelps