Summary
Work History
Education
Skills
Additional Information
Timeline
pwb
Emma Phillipson

Emma Phillipson

Lilydale

Summary

Dedicated and self-motivated professional with over 10 years of experience in the healthcare field. Proven ability to learn quickly, adapt to new environments, and provide compassionate, efficient support in fast-paced medical settings. Highly organized and detail-oriented, with a strong work ethic and commitment to continual learning and professional growth. Skilled at managing time effectively, collaborating within multidisciplinary teams, and maintaining a high standard of care and service.

Work History

Dispensary & IMPRESS Technician

Maroondah Hospital
Ringwood
08 2024 - 09 2025
  • autonomously within the hospital wards handling stock control.
  • Dispensing medications for inpatient, outpatient and discharge.
  • Strong communication skills with others throughout the day to keep the days flowing well.
  • medication expiration checks.
  • Worked effectively in fast-paced environments.

Dispensary Technician

Chemist Warehouse
Lilydale, VIC
12 2022 - 01 2024
  • Dispense inpatient, outpatient, and discharge prescriptions via Merlin system
  • Order and track ward stock and supplies
  • Conduct ongoing training through ‘iLearn' platform
  • Monitor expiration dates and ensure compliance with medication storage standards
  • Dispensed prescriptions and prepared Webster packs
  • Provided detailed medication counselling to customers
  • Maintained dispensary cleanliness and conducted stocktakes
  • Collaborated effectively with pharmacy team and worked autonomously

Gym Instructor

Aquahub & Aquanation Fitness Centre
Ringwood & Croydon
07 2022 - 12 2022
  • Responsible for gym opening/closing and equipment maintenance
  • DeliveredDispense inpatient, outpatient, and discharge prescriptions via Merlin system
  • Order and track ward stock and supplies
  • Conduct ongoing training through ‘iLearn' platform
  • Monitor expiration dates and ensure compliance with medication storage standards
  • Dispensed prescriptions and prepared Webster packs
  • Provided detailed medication counselling to customers
  • Maintained dispensary cleanliness and conducted stocktakes
  • Collaborated effectively with pharmacy team and worked autonomously high-level customer service and built professional client relationships
  • Improved gym safety standards by conducting regular equipment inspections and maintenance checks.
  • Enhanced member fitness levels by creating and implementing tailored workout plans.
  • Developed rapport with gym members through personalized coaching sessions, fostering a supportive environment.
  • Increased member knowledge of proper exercise techniques, reducing risk of injury during workouts.

Assistant Manager & Retail Assistant

Quality Pharmacy
Mitcham
01 2016 - 01 2017
  • Supervised scheduling, staff training, and sales operations
  • Delivered medications to aged care facilities
  • Managed stock, merchandising, and customer service at an off-site health hub
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Dispensary Technician

Chemist Warehouse
Greensborough, VIC
01 2014 - 01 2020
  • Dispensed scripts using LOTS system
  • Provided customer counselling on medications and retail products
  • Managed S2 and S3 medications with certification
  • Trained new staff and maintained accurate medication records
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

Waitress and barista

Redd Catt
Sale
03 2013 - 12 2014
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Consistent coffee flow throw peak hours

Education

High School -

Mount Evelyn Christian School
Mount Evelyn, VIC
01.2017

Certificate IV - Health And Fitness

Clean Health Institute
Sydney, NSW
01.2022

Certificate III - Health And Fitness

Clean Health Institute
Sydney, NSW
01.2020

Level 1 Exercise Nutrition Coaching - Nutrition

Precision Nutrition
01.2016

Certificate III - Pharmacy

Dillion Whitelaw
Melbourne, VIC
01.2015

S2 & S3 Certification - Pharmacy

Pharmacy Medicine Healthcare Training
Melbourne, VIC
01.2020

Skills

  • Time management
  • Organisational efficiency
  • Strong communication
  • Interpersonal skills
  • Proficient in EMR
  • Dispensing systems
  • Accurate prescription dispensing
  • Medication supply support
  • Collaborative team member
  • Leadership experience
  • Stock control
  • Inventory management
  • Ordering
  • Commitment to patient-focused service
  • Safety
  • Flexible
  • Adaptable
  • Reliable under pressure
  • Self-motivated
  • Growth mindset
  • Continuous learning
  • Data entry accuracy
  • Attention to detail
  • Valid Victorian Driver's Licence

Additional Information

Personal and professional references on request.

Timeline

Dispensary & IMPRESS Technician

Maroondah Hospital
08 2024 - 09 2025

Dispensary Technician

Chemist Warehouse
12 2022 - 01 2024

Gym Instructor

Aquahub & Aquanation Fitness Centre
07 2022 - 12 2022

Assistant Manager & Retail Assistant

Quality Pharmacy
01 2016 - 01 2017

Dispensary Technician

Chemist Warehouse
01 2014 - 01 2020

Waitress and barista

Redd Catt
03 2013 - 12 2014

High School -

Mount Evelyn Christian School

Certificate IV - Health And Fitness

Clean Health Institute

Certificate III - Health And Fitness

Clean Health Institute

Level 1 Exercise Nutrition Coaching - Nutrition

Precision Nutrition

Certificate III - Pharmacy

Dillion Whitelaw

S2 & S3 Certification - Pharmacy

Pharmacy Medicine Healthcare Training

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