Emma Player
China Grove,USA
Summary
Professional insurance broker with proven expertise in client relations, risk assessment, and policy management. Demonstrates strong focus on team collaboration and consistently delivers high-quality results. Adaptable to changing needs and highly reliable. Skilled in communication, negotiation, and regulatory compliance, ensuring optimal outcomes for clients and stakeholders.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Licensed Insurance Broker & Trainer
Chermol Medicare
12.2021 - Current
- Developed tailored insurance plans based on individual client needs and preferences.
- Developed and delivered training programs for diverse learner needs, enhancing overall engagement and retention.
- Implemented assessment tools to evaluate trainee progress, ensuring alignment with organizational standards.
Senior Licensed Life Insurance Broker
Health IQ
12.2020 - 12.2021
- Building virtual relationships and trust with clients to help find Life Insurance based on a thorough needs analysis and providing a product that meets those needs. As a brokerage, agents have access to more than 7 various nationwide carriers.
Licensed Medicare & Life Insurance Broker
Assurance Independent Agent
08.2019 - 07.2020
- Identifying customer needs, answering inquiries, submitting applications, and maintaining client records on behalf of over 10 different insurance carriers. Specialized in Medicare Advantage, Medicare Supplements, Life Insurance, and Supplemental health benefits such as critical illness and more.
Licensed Medicare Broker
GoHealth
03.2018 - 07.2019
- Assisting Medicare Seniors with selecting the best plan and provider to meet their needs while utilizing multiple systems and overcoming objections to gain sales. We provided several products such as Medicare Supplements and Medicare Advantage plans as well as supplemental health products.
- Starting as a new agent with Gohealth I remained within the top 5% percent of new and tenured agents with an average of 32% conversion.
Licensed Medicare Health Insurance Agent
TZ Insurance Solutions (Mutual of Omaha)
07.2014 - 12.2017
- Responsibilities
- Calling individuals who may have mailed or electronically sent in a request for information regarding Medicare Supplemental plans, completing a full needs assessment and transitioning into a closed sale.
- Accomplishments
- I am a top performing agent who brings comfort to clients by selling them a product that is needed while increasing the profit of the company.
- Skills Used
- Effective listening and questioning while simultaneously working through systems to provide the accurate information.
Licensed Medicare Health Insurance Agent
Connexions -United Health Group
08.2013 - 07.2014
- Responsibilities
- My responsibility was to answer questions and providing information to Medicare retirees to make sure that they understand benefits being offered to them. I also enrolled individuals into their benefits contingent upon them being eligible for telephonic enrollment.
- Accomplishments
- Retirees really enjoyed speaking with me, Ive had several calls with excellent remarks such as retirees giving thanks to my supervisor for me being patient and willing to assist them.
- Skills Used
- I displayed active listening, patience, multitasking, and a sense of caring for the retirees that I spoke with on a daily basis.
Education
Concord High
Concord, NC06-2008
Skills
- Microsoft Office
- CRM Software
- Sales Management
- Negotiation
- Organizational skills
- Upselling
- Communication skills
- Training
- Policy analysis
- Outbound Sales
Timeline
Licensed Insurance Broker & Trainer
Chermol Medicare
12.2021 - Current
Senior Licensed Life Insurance Broker
Health IQ
12.2020 - 12.2021
Licensed Medicare & Life Insurance Broker
Assurance Independent Agent
08.2019 - 07.2020
Licensed Medicare Broker
GoHealth
03.2018 - 07.2019
Licensed Medicare Health Insurance Agent
TZ Insurance Solutions (Mutual of Omaha)
07.2014 - 12.2017
Licensed Medicare Health Insurance Agent
Connexions -United Health Group
08.2013 - 07.2014
Concord High
Accomplishments
Top Sales Agent 8yrs+
Certification
- Medicare LTC
- September 2013 to Present
- Life & Health Insurance License
Additional Information
- Authorized to work in the US for any employer
- Experience with Microsoft word, excel, power point, Sieble. Windows 7, 8, vista.