Emma Poch

• Prepared and served high-quality espresso beverages to meet customer preferences.
• Maintained cleanliness of workstations and equipment to ensure health compliance.
• Delivered exceptional customer service, addressing inquiries and resolving complaints promptly.
• Implemented efficient processes for order processing, reducing wait times for customers.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Maintained regular and consistent attendance and punctuality.

• Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
• Managed inventory of medical supplies, maintaining organization and availability for clinical operations.
• Prepared animals for surgery by administering pre-anesthetic medications and monitoring vital signs.
• Educated pet owners on post-operative care and preventive health measures to enhance patient outcomes.
• Documented patient records accurately, ensuring compliance with veterinary standards and regulations.
• Collaborated with team members to streamline workflow and improve clinic efficiency during busy hours.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Managed appointment scheduling effectively, optimizing time management for both staff members and clients while minimizing wait times.

Prep all food for the night shift. Help everyone that needed help. Help the cook with orders.

• Delivered exceptional customer service in fast-paced dining environment.
• Managed multiple tables efficiently, ensuring timely order taking and delivery.
• Maintained cleanliness and organization of dining area, adhering to health regulations.

This job was on and off in those years.