Emma Pollack
Chapel Hill,NC
Summary
Compassionate nursing student who is adaptable and professional with experience in patient support, customer service, and fast-paced team environments. Strong in charting, point-of-sale systems, and problem-solving. Detail-oriented, good communication skills, confidentiality compliance, and dependable service and care.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Certified Nursing Assistant
Sylva Valley Health and Rehab
Sylva, North Carolina
12.2025 - 06.2026
- Supported residents with bathing, dressing, and daily hygiene needs in a rehab facility.
- Monitored physical, emotional, and symptomatic changes in patient condition, facilitating timely interventions for medical concerns.
- Reacted quickly to emergency situations involving sudden illness or injury.
- Maintained detailed records of patient care, condition changes, and progress for comprehensive medical staff review.
- Recorded care activities and resident observations in charting systems.
- Shared care updates with nurses across Sylva Valley Health and Rehab units.
- Developed meaningful connections with patients and caregivers to enhance care quality. with patients, caregivers, and healthcare teams to effectively support individual care plan goals.
Host/Server
Rivers and Rails Tavern
Dillsboro, North Carolina
01.2024 - 07.2026
- Greeted guests at Rivers and Rails Tavern with friendly, attentive service.
- Seated parties and managed waitlist flow to optimize dining room and bar area capacity.
- Entered food and drink orders accurately to ensure timely service and customer satisfaction.
- Collaborated with kitchen and bar staff to ensure efficient order delivery and enhance guest experience.
Education
Bachelor of Science - Nursing
University of North Carolina At Chapel Hill
Chapel Hill, NC05-2030
High School Diploma -
Smoky Mountain High School
Sylva, NC05-2026
Some College (No Degree) - Health Sciences
Southwestern Community College
Sylva, NCSkills
- Medical charting and clinical communication
- Emergency response
- Patient advocacy
- Confidentiality and HIPAA compliance
- Pharmaceutical calculations
- Customer service and support
- Adaptability and problem-solving skills
- Point of sale systems proficiency
Certification
- Pharmacy Technician Certification, awarded by the Pharmacy Technician Certification Board (PTCB) in May of 2026
- Certified Nursing Assistant, awarded by Credentia January of 2026
- Basic Life Support Certification, awarded by the American Red Cross in May of 2025
Timeline
Certified Nursing Assistant
Sylva Valley Health and Rehab
12.2025 - 06.2026
Host/Server
Rivers and Rails Tavern
01.2024 - 07.2026
Bachelor of Science - Nursing
University of North Carolina At Chapel Hill
High School Diploma -
Smoky Mountain High School
Some College (No Degree) - Health Sciences
Southwestern Community College