Emma Quintanilla
Aubrey,TX
Summary
Experienced Flight Attendant delivering exceptional passenger service while ensuring strict safety compliance. Managed in-flight emergencies effectively and provided outstanding customer care. Skilled in communication and conflict resolution, contributing to a positive travel experience for all passengers.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Flight Attendant
Envoy Airlines
Dallas, TX
12.2025 - Current
- Ensured compliance with safety regulations during pre-flight and in-flight procedures.
- Trained new flight attendants on safety protocols and customer service standards.
- Coordinated cabin preparation and managed inventory of supplies and equipment to ensure readiness for flights.
- Trained new flight attendants on safety protocols and customer service standards, enhancing team competency.
- Monitored passenger behavior to uphold airline policies and promote a safe and pleasant travel experience.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Bartender and Server
Prairie House Restaurant
Crossroads, TX
05.2020 - Current
- Delivered exceptional customer service by promptly addressing requests and ensuring a positive experience.
- Verified customer identification to ensure compliance with age regulations for alcohol purchases. to verify age requirements for alcohol purchases.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Collaborated with staff to effectively address customer needs during peak service hours. to communicate customer needs during busy shifts.
- Oversaw guest alcohol consumption and enforced responsible service policies to maintain a safe environment.
Family Babysitter
Self Employed Services
Oak Point, TX
03.2021 - Current
- Managed behavior issues between siblings to promote a harmonious environment.
- Assisted older children with chores, fostering responsibility and independence.
- Read books to the kids before bedtime or during quiet time.
- Helped older children with their chores like making beds and tidying up their rooms.
- Prepared meals according to instructions given by parents.
- Kept track of daily activities of the children including meals eaten, naps taken.
- Updated parents on changes in routine or behavior to ensure consistent care and support.
Server
Sunny Street Cafe
Little Point, TX
01.2021 - 01.2023
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food quality and presentation prior to serving to ensure guest satisfaction.
- Recorded customer orders accurately on cash register and point-of-sale system to streamline service.
- Interacted with customers in a friendly and professional manner to enhance their dining experience.
- Used good communication skills to reduce guest dissatisfaction.
Cashier
Rice Pot Asian Cuisine
Crossroads, TX
04.2018 - 05.2022
- Responded to customer inquiries regarding store policies and procedures, enhancing customer understanding and satisfaction.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Created and arranged promotional displays on counters or tables to boost sales and attract customer interest.
- Provided assistance to customers over the phone regarding store operations, product information, and order placement, improving overall customer service experience.
- Built and maintained positive working relationships with co-workers.
Education
Some College - General Studies
North Central Texas College
TXHigh School Diploma - undefined
Ray Braswell High School
TX05.2022
Skills
- In-flight beverage service
- Evacuation protocols
- Safety training
- Safety awareness
- Customer service
- Service quality
- Communication skills
- Team collaboration
- Attention to detail
- Problem solving
- Multitasking and time management
- Cultural sensitivity
- Strong work ethic
Accomplishments
- Delivered outstanding service to travelers and ensured prompt resolution of issues, leading to an above-average performance rating.
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
Certification
- Food Handlers Certified
- TABC license
LANGUAGES
English - Fluent
Spanish - Conversational
Timeline
Flight Attendant
Envoy Airlines
12.2025 - Current
Family Babysitter
Self Employed Services
03.2021 - Current
Server
Sunny Street Cafe
01.2021 - 01.2023
Bartender and Server
Prairie House Restaurant
05.2020 - Current
Cashier
Rice Pot Asian Cuisine
04.2018 - 05.2022
High School Diploma - undefined
Ray Braswell High School
Some College - General Studies
North Central Texas College
AWARDS
Perfect Attendance Recognition, Volunteer for Community
CONTINUED WORK HISTORY
Additional details and expanded achievements from all roles available upon request or in full version. Strong emphasis on customer service, safety, and multitasking across hospitality and aviation sectors.