Emma-rae Taylor
Dunedin,FL
Summary
Dynamic bartender with expertise in customer engagement and cocktail preparation, honed at Whiskey Wings. Proven track record in boosting sales through strategic promotions and resolving conflicts to ensure customer loyalty. Skilled in inventory management and staff training, consistently delivering high-volume service with strong communication and multitasking abilities. Highly reliable in maintaining bar organization and efficiency.
Overview
5
5
years of professional experience
Work History
Bartender
Whiskey Wings
Oldsmar, FL
07.2020 - 10.2023
- Engaged with customers to provide personalized service and recommendations.
- Trained new bartenders on operational procedures and customer service standards.
- Implemented promotions to increase sales and enhance customer engagement.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Crown and Bull
Dunedin, FL
07.2020 - 01.2021
- Prepared and served cocktails, beer, and wine to enhance guest experiences.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Collaborated with kitchen staff to synchronize food and drink orders promptly.
- Managed inventory levels by tracking supplies and ordering as needed.
Bartender
Smokey Bones Bar & Grill
Clearwater, FL
10.2018 - 04.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
High School Diploma -
Clearwater High School
Clearwater, FL2017
Skills
- Customer engagement
- Cash handling
- Inventory management
- Staff training
- Conflict resolution
- Bar organization
- Cocktail preparation
- High-volume service
- Communication skills
- Team collaboration
- Strong multitasking
- Customer service
- Highly reliable
Timeline
Bartender
Whiskey Wings
07.2020 - 10.2023
Bartender
Crown and Bull
07.2020 - 01.2021
Bartender
Smokey Bones Bar & Grill
10.2018 - 04.2020
High School Diploma -
Clearwater High School