Emma Raphael
Lusby,MD
Summary
Detail-oriented leader and team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Successful at optimizing company standards, improving planning processes and managing systems implementation. Knowledgeable about project planning, roadmapping and team development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Systems Manager
Pax Dental
01.2024 - Current
- Streamlined processes by implementing efficient systems management strategies, resulting in reduced downtime and increased productivity.
- Digitalized and monitored workflows to optimize communication across multiple offices.
- Introduced automation solutions to improve efficiency in routine tasks, allowing staff to focus on more strategic initiatives.
- Established best practices for systems management by creating detailed documentation and training materials for fellow team members.
- Drafted and enforced internal systems policies on factors such as employee onboarding and internal organization of HR data.
PR and Communications Specialist
Pax Dental
04.2023 - 01.2024
- Studied objectives, promotional policies or needs of organizations to help develop public relations strategies influencing public opinion or promoting ideas under the guidance of the Chief Strategy Officer.
- Used various social media platforms for media and blogger outreach.
- Prepared or edited organizational publications such as employee newsletters or official statements made by the company to patients.
Dental Treatment Coordinator
Pax Dental
11.2021 - 04.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Provided excellent customer service to create positive experiences and build patient trust.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Nurtured a positive and supportive work environment for staff members by fostering open communication and teamwork within the office.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
Dental Treatment Coordinator
Prince Frederick Dental Center
08.2020 - 11.2021
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared and processed patient referrals and transfer requests.
- Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
NASM Certified Personal Trainer
Self Employed
12.2018 - 03.2020
- Adapted classes to meet needs of participants with varying fitness levels.
- Assisted clients with personal fitness goals through realistic objectives.
- Managed personal schedule efficiently allowing maximum availability for existing clientele along with accommodating new prospects consistently.
- Participated in continuing education opportunities to maintain NASM certification requirements while expanding industry knowledge.
- Assisted with marketing and promoting of classes and services.
- Motivated participants through one-on-one instruction and positive feedback.
- Organized special events such as workshops or seminars to further engage members and promote overall gym experience enhancement.
Education
Bachelor of Arts - Communication Studies
University of Maryland - University College
Hyattsville, MD07.2025
Skills
- Project Planning
- Systems Analysis
- Agile framework
- Performance Improvements
- Training documentation
- Scope Definition
- Project Leadership
- Project lifecycle management
- Data center communication
- Relationship Building
- Excellent Communication
- Analytical Thinking
Certification
Google- Project Management Certificate (Received March 2024)
Timeline
Systems Manager
Pax Dental
01.2024 - Current
PR and Communications Specialist
Pax Dental
04.2023 - 01.2024
Dental Treatment Coordinator
Pax Dental
11.2021 - 04.2023
Dental Treatment Coordinator
Prince Frederick Dental Center
08.2020 - 11.2021
NASM Certified Personal Trainer
Self Employed
12.2018 - 03.2020
Bachelor of Arts - Communication Studies
University of Maryland - University College
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