Emma Ratkovic
Park City,UT
Summary
Detail-oriented Team Contributor experienced in managing multiple projects simultaneously while maintaining accuracy and meeting deadlines. Delivered exceptional guest satisfaction through effective communication and problem-solving skills, fostering a welcoming environment with strong interpersonal abilities.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Guest Services Agent
Club Wyndham
Park City, UT
09.2026 - Current
- Deliver exceptional guest service, enhancing overall customer satisfaction and loyalty.
- Manage front desk operations, efficiently handling check-ins and check-outs.
- Resolve guest inquiries and complaints, ensuring timely and effective solutions.
- Coordinate with housekeeping and maintenance staff to uphold property standards.
English Language Assistant
IES Salvador Sandoval
Las Torres De Cotillas, Spain
10.2025 - 05.2026
- Crafted lesson plans that improved student comprehension of English language concepts.
- Led interactive classroom activities that advanced language acquisition and deepened cultural awareness among students.
- Provided English instruction in Spanish classrooms, supporting student language acquisition efforts.
Front Desk Receptionist
The Spa at Glenwild
Park City, UT
05.2025 - 09.2025
- Cultivated welcoming atmosphere at front desk, enhancing guest experience during check-in.
- Coordinated spa service appointments, optimizing scheduling to maximize guest satisfaction.
- Managed appointment logistics, ensuring timely coordination and confirmation for all stakeholders.
- Streamlined appointment logistics, ensuring timely coordination and confirmation for all guests.
Front Desk Receptionist
FIKA Infusion + Wellness
Park City, UT
12.2024 - 05.2025
- Greeted guests at front desk, fostering a welcoming atmosphere during check-in process.
- Scheduled and confirmed appointments, ensuring efficient use of time for both clients and staff.
- Provided efficient, professional front desk services, contributing to increased customer satisfaction.
Front Desk Receptionist
RockResorts Spa at The Grand Summit
Park City, UT
12.2021 - 02.2025
- Managed guest check-ins and check-outs efficiently, ensuring a seamless arrival experience.
- Coordinated spa service appointments, maximizing scheduling efficiency and resource utilization.
- Resolved guest inquiries and complaints promptly, improving customer satisfaction and loyalty.
Retail Sales Associate
Calvin Klein
Park City, UT
09.2020 - 12.2021
- Managed inventory levels by restocking shelves and organizing backroom supplies, ensuring product availability and efficient store operations.
- Provided product knowledge training to new associates, contributing to improved customer service and associate confidence.
- Implemented customer feedback strategies to enhance service quality and increase customer satisfaction ratings.
- Adapted quickly to changing store demands, ensuring seamless operations during peak hours.
Retail Sales Associate
American Eagle Outfitters
Park City, UT
07.2020 - 09.2020
- Guided customers in product selection and addressed inquiries to improve shopping experience.
- Executed visual merchandising standards to strengthen brand image and increase sales appeal.
- Operated point-of-sale systems accurately for efficient transaction processing.
- Coordinated with team members to achieve store goals and foster a supportive environment.
Education
Bachelor of Arts - Communication (Journalism Emphasis), Minor in Spanish
The University of Utah
Salt Lake City, UT05-2025
Skills
- Customer service
- Detail orientation
- Appointment scheduling
- Time management
- Conflict resolution
- Teamwork
- Problem solving
- Team collaboration
- Guest relations
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Guest Services Agent
Club Wyndham
09.2026 - Current
English Language Assistant
IES Salvador Sandoval
10.2025 - 05.2026
Front Desk Receptionist
The Spa at Glenwild
05.2025 - 09.2025
Front Desk Receptionist
FIKA Infusion + Wellness
12.2024 - 05.2025
Front Desk Receptionist
RockResorts Spa at The Grand Summit
12.2021 - 02.2025
Retail Sales Associate
Calvin Klein
09.2020 - 12.2021
Retail Sales Associate
American Eagle Outfitters
07.2020 - 09.2020
Bachelor of Arts - Communication (Journalism Emphasis), Minor in Spanish
The University of Utah