Emma Reamer
Taylor Mill,KY
Summary
Operations professional with 10+ years of experience, including 6+ years in financial services and regulated environments. Skilled in coordinating workflows, supporting cross-functional teams, and managing confidential information with accuracy. Experience contributing to employee training and process documentation. Seeking opportunities in Learning & Development, Talent Operations, and program coordination roles.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Senior Operations Processor
U.S. Bank
Cincinnati, OH
05.2026 - Current
- Process high-volume financial transactions efficiently using banking software and tools.
- Maintain accurate records of transactions to ensure compliance with company policies.
- Assist in resolving customer inquiries, enhancing overall service quality.
- Collaborate with team members to streamline operational workflows for improved efficiency.
Bank Security Operations Analyst
Fifth Third Bank
Cincinnati, OH
09.2025 - 02.2026
- Managed multiple concurrent high-priority incidents requiring strong organization, communication, and attention to detail.
- Maintained accurate, detailed documentation of sensitive security events in compliance with internal procedures.
Retirement Brokerage Services Representative
Fidelity Investments
Covington, KY
07.2023 - 09.2025
- Provided accurate information about investment products and services to enhance customer understanding.
- Resolved client inquiries through effective communication and problem-solving techniques.
- Process transactions, monitor trading activity, and escalate potential compliance or fraud concerns.
- Facilitated weekly virtual training for new and experienced employees on internal programs and processes.
Lead Vault Teller
Fifth Third Bank
Cincinnati, OH
09.2020 - 07.2023
- Managed vault security protocols, safeguarding assets and minimizing risk exposure.
- Oversaw daily cash operations and ensured compliance with bank policies.
- Streamlined cash handling processes to increase efficiency and reduce errors.
- Trained and mentored junior tellers, enhancing team performance and service quality.
Education
Women In Leadership Certification - Organizational Leadership
Cornell University ECampus
Ithaca, NYHigh School Diploma -
Taylor High School
Cleves, OHSkills
- Operational Efficiency
- Workflow Optimization
- Documentation Management
- Data-driven Decision Making
- Client Relationship Management
- Confidential Information Management
- Microsoft Office
- Data Entry
- Attention to Detail
- Cross-functional Communication
Accomplishments
- Developed and taught a process optimization presentation to new and experienced employees at Fidelity Investments.
Certification
- Series 7, FINRA - July 2025
- Series 63, FINRA - July 2025
- Securities Industry Essentials (SIE), FINRA - May 2025
Timeline
Senior Operations Processor
U.S. Bank
05.2026 - Current
Bank Security Operations Analyst
Fifth Third Bank
09.2025 - 02.2026
Retirement Brokerage Services Representative
Fidelity Investments
07.2023 - 09.2025
Lead Vault Teller
Fifth Third Bank
09.2020 - 07.2023
Women In Leadership Certification - Organizational Leadership
Cornell University ECampus
High School Diploma -
Taylor High School