Emma Reilly
Wallingford,CT
Summary
Dedicated server with strong customer service skills, high energy and known for positive interactions and efficient issue resolution. Expertise in food and beverage service, enhancing guest satisfaction. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
3
3
years of professional experience
Work History
Server/Waitstaff
Masonicare At Ashlar Village
Wallingford, Connecticut
06.2023 - Current
- Delivered exceptional dining service to residents and guests.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Collaborated with kitchen staff to ensure timely meal service delivery.
- Managed customer inquiries and resolved issues promptly and professionally.
- Trained new team members on service standards and operational procedures.
- Provided excellent customer service to ensure satisfaction.
Hostess
Wood N Tap
Wallingford, Connecticut
05.2025 - 10.2025
- Managed reservation system to optimize seating efficiency.
- Greeted guests warmly upon arrival, seating them promptly.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Sales Associate
Bath & Body Works
Meriden, Connecticut
05.2023 - 05.2024
- Assisted customers in selecting products and providing recommendations.
- Processed transactions efficiently using the point-of-sale system.
- Engaged with customers to create a welcoming shopping environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
Education
Some College (No Degree) - Social Work
Middlesex Community College
Middletown, CTSkills
- Customer service
- Team collaboration
- Training and development
- Positive and professional
- Table setting knowledge
- Liquor, wine, and food service
- Cash handling
- Table bussing
- Food running
- Server training
- Memory retention
References
References available upon request.
Timeline
Hostess
Wood N Tap
05.2025 - 10.2025
Server/Waitstaff
Masonicare At Ashlar Village
06.2023 - Current
Sales Associate
Bath & Body Works
05.2023 - 05.2024
Some College (No Degree) - Social Work
Middlesex Community College