Emma Reilly
Chipotle
Pensacola
3
years of professional experience
Dynamic service leader with a proven track record in customer satisfaction. Skilled in communication and problem-solving, effectively enhancing service quality and team efficiency.
Work History
Service Leader
2 Years- Streamlined communication between kitchen and front-of-house staff to enhance service speed.
- Ensured compliance with health regulations and cleanliness standards.
- Trained new team members on food safety and operational procedures.
- Assisted in inventory management, reducing waste through efficient stock rotation.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
Ice Cream Server
2 Years 4 Months- Prepared and served a variety of ice cream flavors and toppings, enhancing customer satisfaction through quality presentation.
- Delivered exceptional customer service by efficiently managing orders and addressing inquiries.
- Collaborated with team members to streamline workflows during peak hours, improving service speed and efficiency.
- Maintained cleanliness and organization of serving area, ensuring compliance with health and safety standards.
Education
Bachelor of Arts - Criminal Justice
Skills
Team management
Exceptional communication
Coaching and mentoring
Customer service excellence
Timeline
Service Leader
Chipotle
08.2024 - CurrentRead More
Ice Cream Server
Dreamette
04.2023 - 08.2025Read More
The University of West Florida
Bachelor of Arts from Criminal Justice
Read More