Emma Rimmer
Summary
Diligent and detail-oriented professional poised to embark on a dynamic career trajectory marked by continuous growth and learning. Possessing a strong work ethic and a keen eye for detail, I am committed to delivering high-quality results in all endeavors. Eager to leverage my enthusiasm for learning and adaptability to contribute positively to a forward-thinking organization.
Overview
6
6
years of professional experience
Work History
Shift Lead
Starbucks
11.2021 - 11.2023
- Collaborated with 2-10 employees each shift to strategize and excite exceeding company performance metrics
- Optimized workflow by maintaining a clean and organized work space
- Preformed complete inventory checks of stocks and supplies at directed intervals
- Defused volatile customers interactions calmly and courteously while upholding company policy.
Company Certified Barista Trainer
Starbucks
01.2021 - Current
- Trained over 25+ new partners individually as well in groups to ensure knowledge of opening/closing procedures and guest service expectations
- Models appropriate guest and partner interaction at all times, displaying the values of the culture of excellence and leading in a manner that serves as an organizational model for the values
- Using active coaching to ensure all partners are following food safety procedures as well as Starbucks drink recipes to provide premium quality products
- Provides necessary direction to partners and ensures that partners perform their assigned duties
- Adheres to the organization's processes and procedures, ensuring these are always consistently followed.
Barista
Starbucks
08.2020 - Current
- Memorized over 50 menu items to create customized beverages for 200+ customers a day
- Built rapport with new and returning customers to promote the company's mission and values
- Accurately managed cash flow operations.
Seasonal Associate to Part Time Game Adviser
Gamestop
01.2019 - 01.2020
- Provided extensive customer service on an individual basis, providing personal recommendations
- Technical assistance, and swift assistance at checkout
- Maintained organization of storage rooms, keeping merchandise up front and in proper placement for instant access, and preventing loss through strict organizational guidelines
- Ability to work in a fast-paced environment, patience with every type of customer, and operating a point of sale system
- Achieve goals set, whether they be daily, weekly, monthly, or annually.
Customer Service Associate/Barista
Nautilus Tea Company
01.2018 - 01.2019
- Process drink orders from simple to complex, quickly and efficiently
- Sells and advertises merchandise from pastries, tea accessories, reward programs, and seasonal items
- Maintain clean working environment per company practices
- Monitor inventory of supplies on hand.
Education
High School Diploma -
Bella Vista High School
Sacramento05.2018
Skills
- Organized
- Professional Demeanor
- Attention to Detail
- Hardworking
- Punctual
- Excellent memory
- Shift Supervisor (2021-2023)
- Advanced band Section leader (2014-2015)
- Marching and Concert band section leader (2017-2018)
- Adaptive and creative
- Team Player
Hobbies
Creative individual with a passion for artistic expression through various mediums, including reading, drawing, poetry, personal novel writing, and playing the alto saxophone. Possesses a strong ability to communicate ideas effectively and bring imagination to life. Demonstrates versatility, adaptability, and a drive for continuous learning and growth in creative endeavors.
Accomplishments
- Certified Coffee Master (2023-current)
- Starbucks Partner of the Quarter 2021
- Directors Choice Leader Award (2017-2018)
- Best Section Concert Band Award (2016)
- Outstanding Musician Award (2014)
- Section Leader Award (2013)
Activities & Volunteer Work
- Volunteer marching band instructor (2018-2019)
- Winter Percussion (2016-2017)
- Winter Guard: (2015-2016)
- Advanced Concert Band (2015- 2018)
- Beginning Concert Band (2014-2015)
- Marching Band (2014-2018)
- Concert Band (2014-2018)
References
- Yashar Taghizadeh: Current store manager of Starbucks Phone: (916) 212-7770 Email: US37002953@starbucks.com
- Logan Aira: Current SSV of starbucks Phone: (916) 622-4571 Email: airalogan31@gmail.com
- Matthew Riach: Former Assistant Manger of Gamestop Phone: (916)342-2468
- Tonja Talent: Former employer of Nautilus Tea Company Phone: (916) 542-1832
- Deanna Cobabe: Former band director Phone: (916) 384-7336
Timeline
Shift Lead
Starbucks
11.2021 - 11.2023
Company Certified Barista Trainer
Starbucks
01.2021 - Current
Barista
Starbucks
08.2020 - Current
Seasonal Associate to Part Time Game Adviser
Gamestop
01.2019 - 01.2020
Customer Service Associate/Barista
Nautilus Tea Company
01.2018 - 01.2019
High School Diploma -
Bella Vista High School