Emma Roberts
West Jordan,UT
Summary
Results-oriented professional with extensive experience in guest services. Demonstrated expertise in coaching teams, managing high-pressure situations, and analyzing operational trends to drive efficiency and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Guest Services Supervisor
LLPA
10.2022 - Current
- Supervised guest services operations, coordinating staff efforts to respond to inquiries and resolve issues promptly.
- Evaluated daily staff performance and delivered constructive feedback to foster continuous improvement.
- Analyzed operational trends and recommended solutions for improving efficiency levels.
- Collaborated with the management team to develop and implement guest service policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed staff and operations during high-pressure situations.
- Provided assistance during medical emergencies, ensuring accurate documentation of incidents for future reference.
Interim Guest Services Manager
LLPA
09.2025 - 01.2026
- Resolved escalated customer complaints and disputes effectively, ensuring adherence to company guidelines and maintaining guest satisfaction.
- Managed inventory of supplies, ensuring resources for exceptional customer service.
- Collaborated with departments, improving operational efficiency and service delivery.
- Oversaw recruitment and hiring processes for new employees to strengthen team capacity.
- Identified areas for improvement, enhancing overall operational effectiveness.
- Successfully coordinated operations during high-traffic holiday events, managing large crowds.
- Maintained accurate management of team timesheets.
Guest Services Explorer/Explorer Guide
LLPA
03.2022 - 10.2022
- Maintained cleanliness and organization of exhibit areas, ensuring pleasant visitor experience.
- Provided customer service support by addressing inquiries and resolving concerns, improving guest satisfaction.
- Developed in-depth knowledge of locations and points of interest for comprehensive guest assistance.
- Acquired proficiency in company POS system, enabling swift and accurate guest assistance.
Education
GED -
My Tech High
West Jordan, UT05-2021
Skills
- Problem solving
- Time management
- Guest relations
- Strong leadership
- Operational Awareness
- Coaching
- POS Expertise
- Cash Handling and Making Deposits
- Stress Management
Timeline
Interim Guest Services Manager
LLPA
09.2025 - 01.2026
Guest Services Supervisor
LLPA
10.2022 - Current
Guest Services Explorer/Explorer Guide
LLPA
03.2022 - 10.2022
GED -
My Tech High