Khalil Tribie
Stone Mountain,GA
Summary
Motivated guest services supervisor focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty, and driving retention. Attention to balancing customer, employee, and company objectives.
Overview
6
6
years of professional experience
Work History
Guest Services Supervisor
Sixthman
Atlanta, GA
04.2023 - Current
- Handling escalated customer complaints and disputes professionally and within company guidelines both in office and during events
- Involved in interviewing and onboarding new team members
- Improving department administrative processes by formatting spreadsheets to automate repetitive tasks. Initiating workflow automations thru third party apps (Slack and Google Chrome mostly)
- Leading a small team that acts as a liaison for Travel Agents. Ensuring that all necessary documents have been filed for each agency (License, W-9 or corresponding tax document per country, etc) to provide timely commission payouts
Guest + Artist Relations / Venue Management
Sixthman
02.2023 - 04.2023
- Executing high-touch experiences for guests and artists with a music event production company specializing in festivals on cruise ships and land resorts
- Responsible for onboarding and offboarding as well as serving as guest and artist relations, answering any questions or concerns, and communicating information pertinent to each particular VIP experience
- Charged with set up, break down, and execution of these experiences
- Providing thoughtful feedback and suggestions for improvement for future iterations
- Coordinating with venue staff and problem solving to ensure proper execution
- Responsible for managing and auditing gear and supplies before and after each event
- Ensuring consistency across experience by maintaining standards and expectations set forth by company
Production Coordinator
Kameo
08.2021 - 02.2023
- Served as a liaison between Kameo and various production companies (Netflix, Disney, Paramount, A24) coordinating and overseeing covid testing events for the entirety of staff and crew for film productions in the Atlanta area
- Traveling as needed with productions to ensure consistency (Los Angeles, New Orleans, Puerto Rico)
- Charged with staffing, billing, set up/ breakdown, execution, and auditing of each testing event
- Working on location while simultaneously managing satellite testing locations
- Regulating HIPAA compliance
- Worked with VIP talent and their teams to coordinate high touch personalized concierge covid testing locally and nationally according to their schedules.
Guest Services / Experience
Sixthman
08.2018 - 08.2021
- Serving as a guest services coordinator for customer experiences within a music event production company
- Onboarded and catered to guests from launch to landing
- Involved in planning and execution of guest experience
- Handled booking, check-in, set up, supervision, and breakdown of meet and greets, autograph sessions, guest involved Q&As, happy hours, among many other high touch experiences. Some including artists such as KISS, Jon Bon Jovi, and The Beach Boys.
- Corresponded with guests, vendors, artists, partners via email, phone, and in person to assist with inquiries, concerns, or special requests.
Education
Bachelor's Degree - Philosophy, Markets and Management Studies
Duke University
08.2005
Skills
- High-Touch Client Relations
- Project Management
- Team Management
- Microsoft Office and Google Suites
- Leadership
- Communication
- Problem Solving
- Operations Management
Timeline
Guest Services Supervisor
Sixthman
04.2023 - Current
Guest + Artist Relations / Venue Management
Sixthman
02.2023 - 04.2023
Production Coordinator
Kameo
08.2021 - 02.2023
Guest Services / Experience
Sixthman
08.2018 - 08.2021
Bachelor's Degree - Philosophy, Markets and Management Studies
Duke University
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