Emma Rodriguez
Krum,TX
Summary
Dynamic Group Services Manager at PINSTACK with a proven track record in staff development and operations management. Cultivated strong client relationships, enhancing service delivery and fostering repeat business. Spearheaded process improvements that expedited issue resolution while maintaining quality, and significantly reduced employee turnover through effective coaching and a positive work environment.
Overview
2020
2020
years of professional experience
Work History
Group Services Manager
PINSTACK
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
Lead Host
Maggianos
03.2017 - 06.2019
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Managed large group bookings, coordinating logistics to ensure seamless experiences for guests.
Traveling Trainer for Host
BJ's Restaurant & Brewhouse
02.2016 - 03.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Education
Sachse High School
Sachse, TX06.2015
Skills
- Staff development
- Service delivery
- Operations management
- Sales support
- Problem-solving
- Time management
- Work Planning and Prioritization
- Customer service management
- Goal oriented
- Coaching and mentoring
- Leadership development
Timeline
Lead Host
Maggianos
03.2017 - 06.2019
Traveling Trainer for Host
BJ's Restaurant & Brewhouse
02.2016 - 03.2018
Group Services Manager
PINSTACK
Sachse High School
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