Emma Rodriguez
Davie
Summary
Qualified Client Advocate with strong track record in client relationship management and conflict resolution. Successfully facilitated numerous client interactions, ensuring satisfaction and loyalty. Demonstrated expertise in communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
FSA and HRA Client Advocate
Diversified Administration
Hollywood, FL
07.2025 - 02.2026
- Assisted clients in navigating benefits enrollment processes and resolving inquiries
- Coordinated communication between clients and internal teams to ensure timely information delivery
- Maintained accurate client records using CRM software for streamlined management
- Educated clients on policy changes and service offerings to enhance understanding
Lead Retail Sales Associate
Burlington
Pembroke Pines, FL
05.2023 - 07.2025
- Mentored team members to enhance product knowledge and customer engagement.
- Streamlined inventory management processes to reduce stock discrepancies.
- Led training sessions on sales techniques and customer service best practices.
- Implemented visual merchandising strategies to optimize product displays.
Hostess
Flanigan's Seafood Bar and Grill
Hollywood, FL
08.2024 - 06.2025
- Welcomed guests and managed seating arrangements to optimize dining flow.
- Assisted in menu knowledge, enhancing customer service experience.
- Coordinated with kitchen staff to ensure timely order delivery.
- Handled reservation systems, maintaining accurate guest information.
Associate
Panera Bread
Davie, FL
08.2021 - 01.2023
- Trained team members on food safety protocols and customer service standards.
- Ensured consistent quality and presentation of menu items during high-volume service periods.
- Streamlined inventory management processes to minimize waste and optimize supply usage.
- Assisted in implementing new operational procedures to enhance efficiency and reduce wait times.
Education
High School Diploma -
Hollywood Hills
Hollywood, FL06-2023
Associate of Science - Business Administration
Broward College
Fort Lauderdale, FL12-2026
Skills
- Client relationship building
- Paperwork assistance
- Telephone etiquette
- Assertiveness
- Cross-functional teamwork
- Microsoft office
- Documentation skills
Timeline
FSA and HRA Client Advocate
Diversified Administration
07.2025 - 02.2026
Hostess
Flanigan's Seafood Bar and Grill
08.2024 - 06.2025
Lead Retail Sales Associate
Burlington
05.2023 - 07.2025
Associate
Panera Bread
08.2021 - 01.2023
High School Diploma -
Hollywood Hills
Associate of Science - Business Administration
Broward College