Emma Rodriguez
New York,NY
Summary
Dedicated professional with strong customer service and time management skills. Proven ability to enhance team collaboration and optimize delivery processes. Committed to ensuring efficient operations and positive client experiences.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Office services/ Mail Messenger
Cuny Kingsborough
New York, New York
05.2021 - Current
- Delivered messages and packages across campus promptly and efficiently.
- Maintained accurate records for tracking deliveries and pickups.
- Coordinated with departments to facilitate timely communication and material transfers.
- Collaborated with team members to optimize delivery routes and schedules.
- Responded to inquiries from staff and faculty regarding delivery status and procedures.
- Operated campus vehicles safely, adhering to traffic regulations.
- Provided logistics assistance for special events, ensuring materials distribution.
- Sorted and distributed mail according to departmental specifications.
Bank Teller
CITI Bank USA
New York, New York
02.2021 - 05.2021
- Processed customer transactions with accuracy and efficiency, ensuring prompt service delivery.
- Assisted customers with account inquiries and banking services to enhance satisfaction.
- Managed cash drawer operations, adhering to proper cash handling practices.
- Promoted bank products and services to increase customer engagement and loyalty.
- Collaborated with team members to optimize daily operations for improved workflow.
- Resolved customer complaints professionally, demonstrating empathy and effective communication.
- Maintained regulatory compliance in all transactions to uphold institutional integrity.
- Handled large sums of money securely while performing cash handling duties accurately.
Vendor Representative
32 Degrees
New York, New York
11.2015 - 01.2021
- Managed vendor relationships to ensure product availability and uphold quality standards.
- Coordinated product promotions to boost brand visibility in retail locations.
- Monitored inventory levels and promptly communicated needs to suppliers.
- Resolved vendor issues swiftly to maintain operational efficiency and strong partnerships.
- Addressed customer inquiries and guided them to requested products.
- Analyzed supply chain operations to identify improvement areas and cost-saving initiatives.
- Maintained accurate records of all vendor transactions for accountability.
Education
Associate of Arts - Liberal Arts
Kingsborough Community College
Brooklyn, NY08-2026
Skills
- Customer service
- Time management
- Effective communication
- Team collaboration
- Cash handling
- Record keeping
Languages
Spanish
Professional
Certification
Medical assistant
Timeline
Office services/ Mail Messenger
Cuny Kingsborough
05.2021 - Current
Bank Teller
CITI Bank USA
02.2021 - 05.2021
Vendor Representative
32 Degrees
11.2015 - 01.2021
Associate of Arts - Liberal Arts
Kingsborough Community College