Emma Rogers
Austin,TX
Summary
Dynamic and detail-oriented professional with experience at Neighbors Dog Park and Cafe, excelling in high-pressure environments. Recognized for outstanding customer service and effective team collaboration. Proficient in safe food handling and time management, consistently enhancing guest satisfaction and operational efficiency. A dedicated team player committed to performance improvement.
Overview
3
3
years of professional experience
Work History
Barista
Neighbors Dog Park and Cafe
Austin, TX
10.2024 - Current
- Prepared and served high-quality coffee beverages to meet customer preferences.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted customers with menu selections, providing recommendations based on tastes.
- Operated espresso machines and coffee brewing equipment efficiently.
- Collaborated with team members to ensure timely service during peak hours.
Host
Jonny Carinos
Austin, TX
12.2022 - 11.2024
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Collaborated with servers to communicate guest needs and preferences.
- Assisted in training new hosts on operational procedures and customer service standards.
- Addressed guest inquiries and concerns promptly to enhance satisfaction.
Food Runner
Waterloo Icehouse
12.2023 - 09.2024
- Delivered food orders promptly and efficiently to enhance customer satisfaction.
- Collaborated with kitchen staff to ensure timely preparation and presentation of dishes.
- Assisted servers by communicating special requests and dietary restrictions effectively.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Monitored inventory levels of food supplies, reporting shortages to management proactively.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Education
Nutrition
Austin Community College
Austin, TX05.2028
Ged -
Johnson Highshool
Buda, TX05.2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Opening and closing duties
- Active listener
- Team leadership
- Safe food handling
- Safe food handling practices
- Performance improvement
- Food running
- Table bussing
Timeline
Barista
Neighbors Dog Park and Cafe
10.2024 - Current
Food Runner
Waterloo Icehouse
12.2023 - 09.2024
Host
Jonny Carinos
12.2022 - 11.2024
Nutrition
Austin Community College
Ged -
Johnson Highshool