Emma Rojek
Jacksonville,FL
Summary
Highly organized, trustworthy, and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude with quality work. Highly experienced keeping organized and in working with the public. I am dedicated, a fast learner and a hard worker. I am always striving to provide exceptional work.
Overview
29
29
years of professional experience
1
1
Certificate
Work History
Correctional Officer
Florida Department Of Corrections
Raiford, FL
06.2025 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Phlebotomist Technician
Lifesouth Community Blood Centers
Gainesville, FL
09.2023 - 06.2025
- Employed expert venipuncture techniques alongside compassionate communication to reduce patient anxiety.
- Performed vital assessments such as blood pressure, height, and weight while collecting blood samples for analysis.
- Safeguarded patient privacy by strictly following HIPAA guidelines for record management.
- Pursued continuous professional development to enhance phlebotomy expertise and maintain best practices.
Cook / Driver
Domino's Pizza
Gainesville, FL
04.2023 - 09.2024
- Adhered to food safety standards when storing and preparing foods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Food Delivery Driver / Groceries Shopper
DoorDash, Instacart, Uber Eats, Spark, Postmates
Gainesville, FL
05.2018 - 04.2024
- Maintained accurate documentation of delivery logs, order information, and customer contact details to enable tracking history and maintain accurate records.
Customer Service Representative
Dnata
Gainesville, FL
09.2021 - 12.2023
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Warehouse Packager
Amazon
Dallas, TX
06.2018 - 03.2020
- Operated machinery including conveyors, shrink wrap machines, packing tables.
- Inspected products for defects prior to packaging them for shipment.
- Collaborated with team members to complete tasks efficiently within specified deadlines.
- Adhered strictly to company policies regarding quality control processes related to warehousing activities.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Home Mechanic
Mark Rojek
Tamaroa, IL
01.1997 - 01.2020
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
Phlebotomist
Southern Illinois Healthcare Foundation
Carbondale, IL
02.2013 - 06.2018
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Followed all safety protocols when handling hazardous materials.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Transported specimens following established protocol for temperature and light.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Used heel and finger stick methods to obtain blood from capillaries.
Retail Merchandiser
Flowers Foods
Du Quoin, IL
08.2010 - 02.2013
- Stocked and Maintained all bread products.
- Pulled merchandise from inventory storage and completed inventory accounts to keep records current and promote accurate ordering.
- Removed damaged, out-of-code, not-in-set, and discontinued items from displays.
Education
General Studies
Rend Lake College
Ina, ILundefined
RHS
IllinoisHigh School Diploma - undefined
Pre-Nursing Studies Nursing
Sophia Learning
Skills
Reliable Worker
Customer Service 18 years
Microsoft office
Microsoft Excel
Google Docs
Typing
Manage numerous phone calls and task at a time
Attention To Detail
CDL Class B Permit
General Mechanic Skills 20years experience
Emergency response
Perfect Driving Record 16 years
Conflict resolution skills
First aid training
Timeline
Correctional Officer
Florida Department Of Corrections
06.2025 - Current
Phlebotomist Technician
Lifesouth Community Blood Centers
09.2023 - 06.2025
Cook / Driver
Domino's Pizza
04.2023 - 09.2024
Customer Service Representative
Dnata
09.2021 - 12.2023
Warehouse Packager
Amazon
06.2018 - 03.2020
Food Delivery Driver / Groceries Shopper
DoorDash, Instacart, Uber Eats, Spark, Postmates
05.2018 - 04.2024
Phlebotomist
Southern Illinois Healthcare Foundation
02.2013 - 06.2018
Retail Merchandiser
Flowers Foods
08.2010 - 02.2013
Home Mechanic
Mark Rojek
01.1997 - 01.2020
General Studies
Rend Lake College
undefined
RHS
High School Diploma - undefined
Pre-Nursing Studies Nursing
Sophia Learning
Certification
- Motorcycle License
- NHA National Phlebotomy
- NRAHP National Phlebotomy
- Basic Life Support