Emma Rollefson
Appleton,WI
Summary
A full-time student at University of Wisconsin - Eau Claire that values learning and teamwork. Great at leading teams or helping, and would like to learn more about the marketing field.
Overview
3
3
years of professional experience
Work History
Desk Attendant
Towers Residence Hall
09.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the front desk.
- Logged and handed out packages and mail to residents throughout the university.
- Ensured a clean space for workers.
- Aided in keeping a clean mail room that provided efficiency.
Sales Associate
World Market
08.2022 - 08.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Ticket Seller
Wisconsin Timber Rattlers
05.2022 - 09.2022
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
- Sold game tickets, season tickets, and ticket packages to returning and new fans.
- Maintained up-to-date knowledge of venue policies, procedures, and upcoming events to provide informed recommendations to customers.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
Barista and Skate Shop Attendant
The Plaza & Globe Coffee
10.2021 - 08.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Aided in trial-and-error periods to help a new business flourish.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Team Member
Quench Nutrition
12.2020 - 08.2022
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Developed relationships with returning customers to ensure feelings of safety and togetherness.
- Memorized recipes to aid in an efficient visit for customers.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
BBA - Marketing
University of Wisconsin - Eau Claire
Eau Claire, WI05.2027
High School Diploma -
Neenah High School
Neenah05.2023
Skills
- Attention to detail
- Teamwork
- Customer complaint handling
- Sales support
Timeline
Desk Attendant
Towers Residence Hall
09.2023 - Current
Sales Associate
World Market
08.2022 - 08.2023
Ticket Seller
Wisconsin Timber Rattlers
05.2022 - 09.2022
Barista and Skate Shop Attendant
The Plaza & Globe Coffee
10.2021 - 08.2022
Team Member
Quench Nutrition
12.2020 - 08.2022
BBA - Marketing
University of Wisconsin - Eau Claire
High School Diploma -
Neenah High School
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