Emma Rosen
Seattle
Summary
Dynamic lead barista with a strong background in effective communication and training. Skilled in managing daily operations and fostering a positive team environment to elevate customer satisfaction and streamline processes.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Lead Barista -
Apple
Seattle
08.2025 - Current
- Oversee daily coffee preparation and beverage quality control.
- Train new baristas on equipment operation and customer service protocols.
- Manage inventory levels and order supplies to ensure smooth operations.
- Develop seasonal drink menus and collaborate on promotional events.
- Maintain cleanliness and organization of the workspace and equipment.
- Assist customers with product selection and provide tailored recommendations.
- Supervise daily operations and staff scheduling for optimal service delivery.
- Train new baristas on beverage preparation and customer service standards.
- Implement quality control measures to ensure consistent beverage presentation.
- Resolve customer complaints efficiently to enhance satisfaction and loyalty.
- Foster a positive team environment through effective communication and support.
- Conduct regular performance reviews to guide employee development and training efforts.
- Manage barista staff, ensuring proper training and scheduling.
- Monitor inventory levels, order supplies as needed, and manage budgets for coffee shop operations.
- Maintain records of daily transactions and prepare reports for management review.
- Check temperatures of freezers, refrigerators, and heating equipment daily.
- Support store manager with recruiting, interviewing, and hiring baristas.
- Analyze product trends to determine purchasing needs based on seasonality or customer preferences.
- Create and implement operational procedures for the barista team to ensure customer satisfaction.
- Arrange merchandise and build eye-catching displays to increase sales.
Barista -
Caffe Umbria
Seattle
01.2024 - 08.2025
- Maintained a comprehensive understanding of all store promotions and products throughout the year.
- Created and refined original drink recipes to submit for company review and potential sale.
- Prepared espresso drinks following established recipes and techniques.
- Maintained cleanliness of work areas and equipment throughout shifts.
- Developed and implemented various upselling techniques to boost store sales and increase customer retention.
- Operated cash register, processing transactions accurately and efficiently.
- Assisted in training new baristas on beverage preparation and customer interaction.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Stocked inventory, ensuring availability of supplies during busy periods.
- Collaborated with team members to create a positive work environment.
- Adhered to health and safety standards in food handling and preparation areas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Hotel Operations & Conventions Manager -
Atlantis Casino Resort Spa
Reno
01.2014 - 12.2023
- Booked and executed hotel conventions, meetings, and special events in coordination with the sales department.
- Trained employees in the technical functions and operations of workplace systems.
- Conducted property-wide training in and implementation of newly purchased hotel/gaming software.
- Created rate plans and worked with revenue director to boost occupancy and average achieved room rate.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Coordinated staff schedules to ensure optimal coverage and service quality.
- Led cross-departmental meetings to align goals and streamline processes.
Account Executive -
Onorad Solutions
01.2012 - 12.2014
- Collaborated with project, corporate, and physician leadership on project goals to ensure successful outcomes.
- Used Adobe Creative Suite and MS Power Point to conceptualize and develop graphics, images, and layouts for hospital physician training material.
- Developed client relationships through regular communication and follow-ups.
- Managed account portfolios, ensuring all client needs were addressed promptly.
- Prepared and presented proposals tailored to client specifications and requirements.
Education
Bachelor of Arts - English
University of Nevada Reno
Reno, NV 09.2008 - 06.2012
Associates of Arts - Business
Truckee Meadows Community College
Reno, NV 09.2008 - 06.2010
High School -
TMCC High School
Reno, NV 09.2006 - 06.2008
Skills
- Microsoft Office
- Adobe Creative Suite
- LMS
- Delphi
- HMS
- IHotelier
- Time management
- Organization
- Data analysis
- Training
- Report generation
- Inventory management
- Revenue management
- Effective communication
- Performance evaluation
- Operational efficiency
Timeline
Lead Barista -
Apple
08.2025 - Current
Barista -
Caffe Umbria
01.2024 - 08.2025
Hotel Operations & Conventions Manager -
Atlantis Casino Resort Spa
01.2014 - 12.2023
Account Executive -
Onorad Solutions
01.2012 - 12.2014
Bachelor of Arts - English
University of Nevada Reno
09.2008 - 06.2012
Associates of Arts - Business
Truckee Meadows Community College
09.2008 - 06.2010
High School -
TMCC High School
09.2006 - 06.2008