Stephanie Martinez
Williamstown,NJ
Summary
Detail-oriented cash operations and customer service leader with 10+ years of experience overseeing cash handling, reconciliation, inventory control, and staff performance in high-volume, fast-paced environments. Proven ability to supervise daily workflows, ensure strict accountability of funds, and maintain compliance with internal controls, and company policies. Strong leadership skills with a focus on security, accuracy, productivity, and quality customer service. Seeking to leverage hands-on cash management and supervisory experience in a Cash Management Service Teller Lead role.
Overview
13
13
years of professional experience
Work History
Lead Barista
Driftaway Cafe
03.2024 - Current
- Prepare and serve a variety of hot and cold beverages including espresso drinks, teas, and specialty coffee, while maintaining high standards of customer service, taking orders, handling cash transactions, and ensuring cleanliness of the cafe workspace and equipment.
Server/barista
Hash House A GO GO
02.2022 - Current
- Take guest food and drink order. Make food and drink recommendations. Serve food and drinks.
Delivery Driver
Amazon
02.2021 - 10.2021
- Load van. Drive an Amazon-branded vehicle delivering packages to your community. Deliver 200 or more packages ranging from envelopes to boxes weighing up to 50lbs. Interact with Amazon customers and the public in a professional and positive manner.
Supervisor
Rite Aid
02.2018 - 01.2019
- Accountable for store cash and other financial assets, reconciling cash register drawers, and preparing deposits. Oversee that store inventory is regularly inspected. Manage tasks and supervise store associate. Control inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfers according to procedures. Provide superior customer service by assisting customers with their shopping needs and responding to customer complaints/concerns with a sense of urgency to see to their resolution.
Server
Bahama Breeze
01.2014 - 12.2018
- Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions. Prepare room for dining and special occasion events. Tend to guests needs quickly and efficiently. Providing friendly and attentive service that makes guests feel well taken care of and builds their intent to return.
Supervisor
wawa
03.2013 - 09.2016
- Operate the cash register; maintain proper cash levels. Build relationships and guarantee customer satisfaction. Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, and associate training. Check in vendors, assist in inventory and store orders. Oversee all Cashiers, Food Service Associates, and Fuel Service Associates.
Education
Online course - Computer Science
Camden County College
12.2019
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Pennsauken High School
Pennsauken, NJ06.2010
Skills
- Problem Resolution
- Microsoft Office
- Project Management
- Leadership Experience
- Inventory oversight
Timeline
Lead Barista
Driftaway Cafe
03.2024 - Current
Server/barista
Hash House A GO GO
02.2022 - Current
Delivery Driver
Amazon
02.2021 - 10.2021
Supervisor
Rite Aid
02.2018 - 01.2019
Server
Bahama Breeze
01.2014 - 12.2018
Supervisor
wawa
03.2013 - 09.2016
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Pennsauken High School
Online course - Computer Science
Camden County College