Emma Ross
Galion,OH
Summary
Energetic leader with proven team leadership and problem-solving. I consistently drive positive outcomes and operational excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Dairy Queen Grill & Chill
Galion, OH
11.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Babysitter/Splash Park Manager/ Youth Tennis Coach
YMCA
Galion, OH
06.2021 - 08.2023
Crew Member
Phil’s Deli
Galion, OH
05.2021 - 11.2021
Education
Middle Childhood/ Switching To Nursing At NCSC
Ohio State Mansfield
Mansfield, OH05.2027
Galion High School
Galion Ohio05.2024
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Flexible Schedule
- Strong verbal and written communication
- Issue Resolution
Certification
ServSafe
Timeline
Shift Leader
Dairy Queen Grill & Chill
11.2021 - Current
Babysitter/Splash Park Manager/ Youth Tennis Coach
YMCA
06.2021 - 08.2023
Crew Member
Phil’s Deli
05.2021 - 11.2021
Middle Childhood/ Switching To Nursing At NCSC
Ohio State Mansfield
Galion High School