Emma Rowe
Johnsburg,IL
Summary
Skilled esthetician with a proven track record at Vickies Personal Touch, excelling in client consultation and sanitation maintenance. Recognized for enhancing customer satisfaction through tailored skincare regimens and efficient appointment scheduling. Adept at problem-solving and adapting to diverse client needs, ensuring a seamless and relaxing spa experience.
Overview
6
6
years of professional experience
Work History
Esthetician
Vickies Personal Touch
Wauconda, IL
01.2025 - Current
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Relaxed clients with facial and body massages, aromatherapy and soothing environments.
- Recommended home care regimen for desired results.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Greeted clients upon arrival to spa and provided information about services offered.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Managed scheduling conflicts efficiently while
- maintaining excellent customer service levels.
Barista
Rusty Malts Coffee & Ice Cream
Ringwood, IL
03.2019 - 04.2024
- Created promotional displays for advertising special events or promotions at the cafe.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Managed cash register and processed transactions with accuracy and integrity.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Retail Sales Associate
CosmoProf
McHenry, Illinois
05.2023 - 01.2024
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Updated and recorded customer information to maintain accounts.
- Greeted customers, answered phone calls and responded to emails in a timely manner.
Education
Esthetics
Cosmetology And Spa Academy
Crystal Lake, IL08-2024
High School Diploma -
Johnsburg High School
Johnsburg, IL06-2022
Skills
- Client consultation
- Customer service
- Appointment scheduling
- Time management
- Adaptability
- Problem-solving abilities
- Sanitation maintenance
Timeline
Esthetician
Vickies Personal Touch
01.2025 - Current
Retail Sales Associate
CosmoProf
05.2023 - 01.2024
Barista
Rusty Malts Coffee & Ice Cream
03.2019 - 04.2024
Esthetics
Cosmetology And Spa Academy
High School Diploma -
Johnsburg High School
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