Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emma Ruller

Johnson City,NY

Summary

I am a passionate barista with a background in specialty coffee shops and fast-paced environments. Skilled in crafting traditional espresso beverages and developing unique drink recipes to enhance customer satisfaction. Demonstrated ability to manage high-volume orders with precision and care, contributing to positive customer experiences and repeat business. Proven track record of maintaining cleanliness and organization within the workspace, ensuring efficient operation and compliance with health codes.

I am a team player who is always willing to learn more about any job position! My leadership skills have been in development throughout all the years of working in the coffee industry.

Overview

4
4
years of professional experience

Work History

Senior Barista

Barnes and Nobles
Vestal, NY
10.2023 - Current
  • Provided excellent customer service by greeting customers, taking orders, and answering questions.
  • Maintained a clean work environment by wiping down surfaces and equipment, restocking supplies, and cleaning dishes.
  • Assisted in training new baristas on proper preparation techniques for espresso-based beverages.
  • Managed cash register operations efficiently including accurate change making and daily deposits.
  • Resolved conflicts between customers professionally while keeping an upbeat attitude.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Utilized POS system to receive and process customer payments.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Ordered and received supplies to restock beverage items.

Crew Member

Dunkin
Marcy, NY
08.2020 - 09.2023
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Mastered POS system
  • Calculated inventory
  • Successfully counted safe deposits and ensured accuracy

Education

High School Diploma -

Whitesboro High School
Marcy, NY
06-2022

Associate of Applied Science - Business Management

SUNY Broome Community College
Binghamton, NY

Skills

  • Supply Ordering
  • POS System Operation
  • Promotional Events
  • Recipe Development
  • Staff Scheduling
  • Social Media Marketing
  • Speedy and efficient
  • Excellent math skills
  • Exceptional customer service
  • Sales expertise

Languages

Spanish
Limited

Timeline

Senior Barista

Barnes and Nobles
10.2023 - Current

Crew Member

Dunkin
08.2020 - 09.2023

High School Diploma -

Whitesboro High School

Associate of Applied Science - Business Management

SUNY Broome Community College

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Emma Ruller