Emma Ryan
Wytheville,VA
Summary
Dedicated Customer Service Professional experienced in delivering positive customer experiences through effective multitasking and time management. Adapted to fast-paced environments and thrived under pressure, consistently achieving high marks for work quality and speed. Committed to supporting organizational goals through proactive contributions and strong communication skills.
Overview
1
1
Certification
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Server
Applebees
Wytheville, virginia
12.2025 - Current
- Took food and drink orders using point-of-sale system.
- Suggested Applebee's specials and menu items to diners.
- Delivered meals promptly from kitchen to guest tables.
- Processed payments and closed guest checks at table.
- Checked order accuracy and confirmed guest requests.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
Personal Shopper
Walmart
Wytheville, VA
11.2024 - 07.2025
- Picked Walmart online grocery orders using handheld devices and store item locations.
- Selected fresh produce, meat, and pantry items for pickup customers.
- Checked product quality, dates, and packaging before adding items to carts.
- Substituted unavailable items with approved Walmart alternatives for customer orders.
- Staged completed orders in pickup areas and cold storage locations.
- Communicated with customers about item availability and substitution choices.
- Followed Walmart shopping list instructions and special order notes.
- Supported pickup workflow by organizing carts, totes, and order bags.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
Host
Applebees
Wytheville, VA
09.2023 - 09.2024
- Greeted guests at Applebee's host stand with friendly, professional service.
- Managed waitlists and table assignments using Applebee's seating procedures.
- Escorted guests to tables and presented menus promptly.
- Answered phone calls and handled reservations for Applebee's guests.
- Coordinated with servers and managers to support smooth dining room flow.
- Maintained clean lobby, host stand, and entryway areas.
- Communicated wait times and seating updates clearly to arriving guests.
- Assisted takeout guests with order pickup and lobby guidance.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Education
Associate Degree - Medical Billing/ Coding
Wytheville Community College
Wytheville, VA 01.2026 - 10.2026
George Wythe High School
Wytheville, VASkills
Dedicated Customer Service Professional experienced in delivering positive customer experiences through effective multitasking and time management Adapted to fast-paced environments and thrived under pressure, consistently achieving high marks for work quality and speed Committed to supporting organizational goals through proactive contributions and strong communication skills
Dedicated Customer Service Professional experienced in delivering positive customer experiences through effective multitasking and time management Adapted to fast-paced environments and thrived under pressure, consistently achieving high marks for work quality and speed Committed to supporting organizational goals through proactive contributions and strong communication skills
Certification
- Microsoft Word
- CPR
Timeline
Associate Degree - Medical Billing/ Coding
Wytheville Community College
01.2026 - 10.2026
Server
Applebees
12.2025 - Current
Personal Shopper
Walmart
11.2024 - 07.2025
Host
Applebees
09.2023 - 09.2024
George Wythe High School